Receptionist & Administrator

We are seeking a friendly, problem-solving administrator to join our team. This is a key front-of-house role where you will be the first point of contact for stakeholders, participants and staff welcoming them to our modern office in Unanderra. As a Registered NDIS Accommodation specialist, we provide services across the Illawarra & Shoalhaven regions. With multiple SIL/SDA Accommodations, in-home care and Community Participation support. Ave Maria is committed to delivering specialist, quality and tailored disability services to the unique needs of each participant.

Key Responsibilities;

• Answering incoming calls in a timely and professional manner, relaying of messages to the appropriate staff
• Maintaining presentation of the reception area, boardroom and common areas. Setting up for trainings, orientations, functions and meetings. Supporting with the organisation of event
• Providing administrative support to the Team including scheduling appointments and interviews
• Utilising a range of systems to ensure data is accurately recorded and up to date at all times
• Reviewing and approving compliance documents, escalating as required
• Booking contractors for a range of services including house cleaning, maintenance, vehicle inspections, real estate inspections and trades services; and communicating to the relevant teams members
• Formatting and creating various documents in Word and Excel
• Support in all administrative tasks throughout the office, including filing, scanning, ordering stock, packing orders and archiving.

Skills and Experience;

This is an entry-level role, however some key skills and experience include.

• A positive and proactive attitude with the ability to problem solve a broad range of enquiries
• Strong work ethic, and a willingness to learn
• Friendly, professional with strong customer service delivery
• Strong Computer literacy skills with the ability to navigate a number of different IT systems, working across multiple platforms including Microsoft Word, Excel, Outlook, and our HRIS and CRM systems
• Previous experience in a reception, front of house, custom service or administrative role is preferred but not essential
• Strong written & verbal communication skills with a professional customer service manner
• A genuine interest in the community service sector, with an affinity for building relationships with a diverse range of people including our amazing participants with a broad range of physical and psychological disabilities

Why Ave Maria?

• Training and Development – This role has variety day to day. A busy and diverse role with a broad range of projects and support to learn and get involved with. Your interests and development areas can be considered to create a long-term development plan
• Permanent role and full-time hours Monday – Friday. We understand you may have other commitments including studying, carer responsibilities or lifestyle considerations; we are open to discussing the Mon-Fri hours that work for you
• Supportive Environment with a great team, doing valuable work in the community
• Free, Confidential 24/7 Employee Assistance Programme
• Access to Employment Hero benefits & Perks programme

We are an equal opportunity employer. We have a diverse team and celebrate diversity and inclusion, if this role is of interest to you but you require some workplace adjustments please apply.

Please submit your CV and Cover Letter by 10th May, Applications will be reviewed ongoing and interviews will be held in May 2026.