- Full time
- Ongoing
- Hybrid office and work from home
The Position:
This position is responsible for leading and managing the delivery of AASW’s
regulatory functions and providing informed and sound advice on regulatory
related matters.
Key areas of accountability include ensuring the programs within this delegation are managed
to a high level of probity, integrity and professionalism. This includes the
management and oversight of the standards and regulatory functions and service
areas of the AASW, including:
- the effective delivery of AASW’s Ethics Consultation and Complaints Management Processes [ECMP], including supporting the National Ethics Committee,
- the effective delivery of the MEA program and its operational activities, and
- the effective delivery of the Credentials program and its operational activities.
About the Association:
The Australian Association of Social Workers (AASW) is the professional
representative body of social workers in Australia, with more than 17,000
members. The AASW sets the benchmarks for professional education and practice
in social work and has a strong voice on matters of social justice, human
rights and issues that impact upon the quality of life of all Australians.
Your key responsibilities:
Strategic Alignment of Service Delivery Structures, Systems, and Processes
Ensure all areas of accountability align with AASW’s strategic objectives, risk appetite, and best
practice, including:
- reviewing and aligning structures, processes, and practices to support a
public safety approach to service delivery,
- ensuring effective use of available resources and capabilities,
- ensuring all service delivery processes are documented and regularly reviewed
for continuous improvement,
- reviewing relevant policies, procedures, and systems,
- developing and implementing systems and processes to ensure legal compliance
in data capture, storage, and use,
- supporting data capture, analysis, and reporting across functions,
- identifying improvements across service areas to better align regulation and
compliance outcomes,
- ensuring appropriate staffing and expertise, and
- ensuring appropriate contractors and expertise.
Ethics Complaints Management
This role is accountable for effective management and delivery of key outcomes,
with support from the Team Leader, across:
- the Ethics Bylaws, Ethics Complaint Management Program, and related governing
documents and procedures,
- preliminary assessments of alleged breaches of the Code of Ethics and
Practice Standards against set criteria,
- internal complaint, dispute resolution, and mediation processes to ensure
fairness, due process, natural justice, and timely resolution,
- eligible referrals of misconduct and compliance matters in line with Ethics
Bylaws and governance requirements (e.g. privacy),
- case management of misconduct and complaints under AASW Ethics Bylaws and the
Complaints and Misconduct Management Process,
- liaising with and providing secretariat support to relevant parties (e.g.
complainants, respondents, councils, panels, mediators),
- management of files related to misconduct and complaints in accordance with
privacy legislation,
- maintaining integrity and probity of the Complaints and Misconduct Management
Process.
Migration Eligibility Assessments [MEA] & Credentialing Program
This role is accountable for the effective management and
successful delivery of key outcomes and for the effective management and
successful delivery of key outcomes, with the support of the Team Leader,
across the following areas of responsibility:
- ensuring effective and efficient processing of overseas applications and
applicants seeking membership of AASW and/or recognition of their social work
qualifications as part of the Federal Government’s skilled migration programme,
- ensuring it is managed in accordance with the DESE Guidelines and/or
documented processes.
- benchmarking processes and processing with external assessing agencies.
- Making sure the AASW is kept up to date with Government policy changes
as it relates to skilled migration and immigration.
- Oversee the review of relevant policies, procedures and guidelines and
ensure ongoing quality improvements.
- Conduct periodic reviews of programme areas, including communication and
information/data management systems, to ensure processes remain robust,
effective and efficient and reflect best practice
- the effective and efficient assessing of the AASW credentials.
- ensuring the credentialling program is best practice, working
efficiently and assessments are conducted in accordance with program
guidelines.
- the regular calibration of assessment outcomes by external assessors
including the development and review of calibration tools.
- the review of relevant policies, procedures and guidelines and ensure
ongoing quality improvements.
- a high-level of excellence and professionalism when processing
applications, responding to applicants, and adhering to documented processes.
- conducting periodic reviews of programme areas, including communication
and information/data management systems, to ensure processes remain robust,
effective and efficient and reflect best practice.
- facilitating annual audits across program areas or as frequently as
required i.e. health insurers, Medicare etc.
- For those service areas of accountability, lead and manage the planning, operational delivery,
and continuous improvement of departmental activities.
- Model behaviours aligned with AASW values, behaviours, and the Code of Conduct.
- Motivate and coach the team to develop and apply their knowledge and skills for effective
service delivery.
- Ensure each team member has a personal work plan with clear OKRs.
- Monitor individual and team performance, providing regular feedback and guidance
through AASW’s review and development process.
- Relevant tertiary qualifications in Social Work, Law, Quality and Risk or Professional Complaints and Misconduct management.
- A comprehensive understanding of the AASW Code of Ethics or the ability to acquire thorough
knowledge.
- Knowledge and experience in complaint and misconduct
management and the use of alternative dispute resolution and mediation
strategies.
- Sound understanding of the principles of natural justice, administrative law and or
good governance.
- Demonstrated experience in professional standards and
how the standards work to maintain the respect and integrity of a profession.
- Demonstrated understanding of the compliance role in a self-regulating profession.
- Demonstrated high-level communication skills including verbal, written, and report-writing
skills.
- Ability to work well under pressure and respond flexibly to changing circumstances.
- Excellent time management skills.
- Demonstrated experience with continual quality improvement frameworks and their
implementation e.g., internal auditing processes.
- Demonstrated ability to effectively manage several projects and deliver to deadlines.
- Ability to ensure privacy and confidentiality over information provided, as appropriate and use a high level analytical and research skills.
- Proficiency in the use of information technology including CRM systems.
- Team management and leadership skills with excellent organisational, planning skills with
interpersonal skills.
How to Apply
The AASW is committed to equal opportunities in employment and embraces diversity and
inclusion in its workforce. We encourage applications from culturally and
ethnically diverse communities, particularly those underrepresented in the
social work profession including the Aboriginal and Torres Strait Islander
communities and people with a disability.
To be considered for this role, your application must include your résumé and a cover
letter addressing the key selection criteria listed above.
Applications close 29th of April 2026 however, we reserve the right to end the closing date
early. Please direct any queries to: courtney.thompson@aasw.asn.au
