Complaints Case Review Officer

• Hybrid office and work from home
• Part time 2 or 3 days p/week flexible
• 12-month contract [possible extension]

An integral member of the Ethics Complaint Management Process (ECMP), the Case Review Officer’s main purpose is to ensure timely and thorough case reviews of complaints received by the Ethics Office. You will primarily be responsible for conducting the review of ethics complaints and the preparation of a report with findings and recommendations for consideration by the Ethics Committee.

Your Key Responsibilities

Your key responsibilities will include [not limited to] the following:

• Complete a review of the misconduct complaint made against the relevant AASW member social worker(s), and in cases of serious misconduct, draft allegations of serious misconduct
• Collate information and evidence from all relevant parties
• Complete an assessment of the evidence to form recommendations to the Ethics Council in relation to how the case should proceed
• Prepare Case Review Reports
• Participate in Ethics Council meetings and presentations to Ethics Council as required
• Conciliate the matter if the Ethics Council approves of conciliation as a recommended approach
• Advise the Ethics Office if the Case Review Officer becomes aware of any issues that may prevent the progression of a Case or a Case Review Report

Please refer to the position description for a full list of duties and responsibilities.

Key selection criteria:

• Tertiary qualifications in social work and a minimum of three years’ experience in professional practice
• Demonstrated experience in complaint handling environments
• Excellent interpersonal skills with the ability to engage sensitively with diverse stakeholders
• Demonstrated, well developed written and oral communication skills
• High level analytical and research skills to produce written reports and undertake assessments against compliance and procedural requirements
• Ability to work autonomously with minimal supervision and prioritise work commitments
• Demonstrated understanding of procedural fairness, integrity and ethical practice Proficiency in the use of information technology including Microsoft suite
• Demonstrated understanding and/or experience in CRM technology and online service delivery including web and Salesforce

How to Apply

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

Please send your CV and cover letter addressing the selection criteria to: courtney.thompson@aasw.asn.au by 12 June 2026.