Legal Assistant
Purpose and Values
At Aussie Injury Lawyers (AIL), our purpose is to help everyday Aussies reclaim their future. We uphold the values of:
● Have a Fair Go
● In It Together
● We Got You
● Real Talk, Real Trust.
Role Overview:
The Legal Assistant role is a pivotal position within the Claims Division at Aussie Injury Lawyers (AIL). This position is responsible for providing advanced legal and administrative support to the Claims team, with a focus on the progression and management of superannuation claims and litigated claims
This Legal Assistant plays a key part in our continued commitment to helping everyday Australians reclaim their future and building Aussie Injury Lawyers into the leading plaintiff insurance firm in Australia.
Key Responsibilities
Responsibilities include drafting legal documents, conducting legal research, coordinating with stakeholders, maintaining accurate case files, and assisting in the preparation of claims for resolution.
1. Technical Legal Skills
- Have an appropriate level of superannuation and insurance industry knowledge to provide advice on claim eligibility, insurer on risk, prospects, strategy and resolution.
- Have an appropriate level of superannuation and insurance industry knowledge to provide advice on claim eligibility, insurer on risk, prospects, strategy and resolution.
- Assist the Solicitor in managing and progressing superannuation claims and litigated claims through the legal process.
- Prepare correspondence and legal documents in consultation with work authors, including letters, briefs, and disclosure materials.
- Maintain accurate and up-to-date electronic case files from instruction to closure, in line with legal procedures and firm standards.
- Support the wider claims team with the timely preparation and delivery of matter-specific documents
- Exercise professional judgement in advising clients, liaising with insurers and trustees and leading direct reports.
2. Professional Skills
- Ability to prioritise tasks appropriately and meet specific deadlines set out by the firm.
- Keen attention to detail and exceptional communication skills.
- Ability to work autonomously whilst recognising own limitations and ability to manage pressure.
- A leader in effective and consistent use of technology and systems as directed.
- Maintain detailed and accurate file records and adhere to best practice file management procedures.
- Liaise with solicitors and escalate complex matters for legal review or litigation where appropriate.
- Accept constructive guidance and feedback.
3. People Skills
- Lead and work alongside colleagues effectively.
- Demonstrate a strong work ethic and positive attitude.
- Build strong rapport with colleagues and clients alike.
- Be open and accessible to assist others when needed.
- Demonstrated commitment to living the firm’s culture and values.
- Foster a collaborative team and drive team performance.
4. Client Relationship Management & Stakeholder Engagement
- Ability to create a positive and professional first impression, as Legal Assistants are the initial point of contact for clients entering the claims process.
- Communicate with clients, insurance funds, medical professionals and other third parties to gather essential documents and information.
- Appropriate engagement and management of experts to support claim outcomes.
- Manage client expectations, communications and receipt of positive client feedback.
- Understanding of and responsiveness to client needs.
- Involvement and/or attendance at industry events and professional associations/groups.
5. Financial Performance
- Achieve personal monthly milestone targets as prescribed by the firm’s Performance Directive.
- Ensuring each of your direct teams achieve monthly milestone targets as prescribed by the firm’s Performance Directive.
Essential Qualifications, Skills and Experience
- Minimum 1-2 years’ experience as a Legal Assistant or Legal Clerk, with an understanding of TPD and income protection processes
- Excellent communication skills, both written and verbal, with the ability to explain complex information in a clear and supportive way
- Strong client relationships and legal drafting skills.
- Confident in liaising with insurers, super funds, medical providers, and internal stakeholders.
- Ability to provide clear solutions to problems and discuss issues with Senior Leadership.
- A collaborative, solutions-focused mindset and commitment to delivering positive outcomes for clients.
- Strong alignment with our values and a genuine passion for helping clients through life’s challenges
