AusCoast Builders are working towards being one of the fastest growing companies in our sector, we are rapidly expanding our team on the Gold Coast while providing ongoing development and career progression.
As a company we value our team, our customers, family, growth, team culture and a winning attitude.
About the Role – We are seeking a Admin Coordinator to join the Insurance team as we expand nationwide. This role stems from growth in our team as well as our current team members being promoted. You will be in charge of your own portfolio of building works/claims and you will provide high level customer service to our valued customers.
A background in construction is desirable but excellent candidates without construction experience will be considered.
Key tasks / duties you will undertake:
- Building Contracts: Compiling all Building Contracts associated to the authorised repairs – HIA, Master Builders.
- Scheduling Onsite Inspection: Organising / Scheduling all Site Supervisor inspections.
- Assisting in the day to day with Internal Staff: Estimators, Site Supervisors and Project Coordinators.
- Daily Tasks: Build portfolio management, actioning and responding to emails and communications and phone calls from Insureds and Insurers. Updating all internal systems, claim files and report, scheduling Subcontractors, allocating Work Orders, Contracts administration.
- Customer Relations: Inbound / Outbound calls relating to Insurance Builds and management of your customers experience.
- Job Registration: Registering / lodging new claims and data entry
- Client Liaison: Ongoing correspondence and updates to Insureds, Insurance Companies and Loss Adjusters.
- Subcontractor Liaison: Scheduling Subcontractors for builds and inspections.
- Enquiry and Claim resolution: Resolving all enquiries that may arise throughout the claim & build process.
Role Criteria:
- Ability to manage high volume of builds / job portfolio.
- Building & Construction experience – ideal but not essential.
- Ability to plan and see the “big picture”.
- Excellent customer service skills- better then anyone else you know.
- Ability to build relationships with Customers and External Stakeholders.
- Excellent time management skills and ability to prioritise workload – highly organised.
- Strong administrative abilities.
- Technology: Ability to work over multiple different Portals / Systems simultaneously.
- Willingness to work in a fast-paced office and environment.
Ideally you will be looking for a place where not only you come to work, but you come to have fun and be a part of a great team culture.
As a company we strive for team work, creating a fun culture, team incentives, investing in personal growth, great systems & procedures.
What Can We Offer You?
You will be compensated generously, have career progression, be given the opportunity to grow and develop your career.
Bonuses will be implemented as you progress, become proficient & add more value to the company and team.
We look forward to meeting you.
