ATL Insurance Group and Insuret Pty Ltd are modern underwriting agencies focused on motor and transport insurance – real people delivering real, practical service. Together, we’re customer-focused, commercially minded, and passionate about making insurance simpler, smarter, and more supportive.
ATL specialises in transport and specialist motor risks, partnering with brokers to support small to medium transport businesses, whilst Insuret offers coverage to Car rental businesses, rideshare and chauffeur services, and community passenger transfer providers. Insuret brings deep expertise in consumer and commercial motor insurance, with a strong focus on scalable underwriting, data-led decision making, and consistent, high-quality customer outcomes.
We’re seeking a Brisbane based Senior Claims Consultant to join our growing team! Our Senior Claims Consultants manage the end-to-end claims lifecycle for Hire and Large Fleet Commercial Customers, as well as our Heavy Motor clients.
As a Senior Claims Consultant you will:
- Manage a portfolio or unique motor vehicle claims, ensuring timely and effective resolution.
- Undertake end to end claims management – from lodgement, determinations, working with suppliers, ongoing customer/broker engagement, through to finalisation.
- Determine claims liability and be able to communicate outcomes effectively with customers and other parties.
- Negotiate settlements with customers, intermediaries and third-parties.
- Dealing with escalated/complex claims matters that are referred to you by team members within delegated authority.
- Identify gaps in process, systems, guidelines within the organisation and recommend potential solutions to ensure we can operate in a compliant, efficient way.
- Be an escalation point for other team members within delegated authority limits
- provide formal and informal training, coaching and guidance for team members.
- Triage and address compliances and incidents.
- Attend and actively participate in meetings with clients, insurers and service suppliers.
Skills, Knowledge and Experience
- High level of knowledge of the Insurance Contracts Act and its implications for the provision of client services.
- A track record working in general insurance with motor claims experience, including managing supplier relationships.
- Good interpersonal communication skills with the ability to foster cooperative and professional working relationships with managers, peers, team members and business partners.
- Demonstrated commitment to ongoing learning and professional development.
- General Insurance Code of Practice certification
In return, we offer….
- Competitive base salary with potential to earn annual performance-based bonuses.
- Central CBD office locations with flexible hybrid working
- A role where you can make a significant impact towards people and business growth. Opportunities to actively contribute to, and deliver, strategic projects and gain experience across different parts of the business
- Career, training, and personal development opportunities.
- Exposure to the Envest Group, a diverse insurance investment and distribution business with a national footprint and a portfolio of dynamic brands.
- A supportive work environment with a fun culture!
