Who we are:
Anytime Fitness has taken the Australian franchise sector by storm over the last 17 years and now spans a portfolio of over 600+ gyms and more than 720,000 members nationally, making it the largest gym network in the country. Our purpose is simple yet powerful: to inspire healthier lives. Our passionate team brings this mission to life every day by creating inclusive, welcoming fitness communities where people can thrive.
The Role:
The Head of Central Operations is responsible for designing, building and continuously improving the operational infrastructure that enables the Anytime Fitness franchise network to scale with consistency, efficiency and strong unit‑level performance. The role owns the systems, processes, platforms, playbooks and programs required to enable franchisees and the Franchise Performance team to execute effectively across every club. Working closely with UK Central Operations and internal stakeholders, the role ensures scalable solutions are embedded, operational friction is removed, and performance can be delivered consistently across the network.
Key Responsibilities:
- Design, own and continuously improve the end‑to‑end operating model for the franchise network to enable scalable, consistent performance.
- Standardise and maintain all core operational systems, processes, SOPs and playbooks to reduce complexity and friction in day‑to‑day operations.
- Partner closely with the Franchise Performance team to identify operational friction, diagnose root causes and deliver scalable, practical solutions executable in clubs.
- Embed operational brand standards across the network by integrating them into systems, tools, training and operating frameworks to reduce variability.
- Own and lead the Club Refresh Program, ensuring delivery on time, to standard, with clear commercial outcomes and adherence to the agreed design manual.
- Own the network‑wide and Support Office technology ecosystem, ensuring systems are integrated, scalable, adopted and support the full member lifecycle.
- Lead major operational projects and network‑wide initiatives, ensuring clear ownership, structured rollout, stakeholder alignment and measurable outcomes.
- Partner cross‑functionally with Marketing, Finance, Legal & Compliance, Business Development, Franchise Performance and UK Central Operations to deliver seamless, efficient and scalable operations while driving a culture of simplicity, accountability and continuous improvement.
Experience and About You:
You are a senior operational leader with experience across franchise, central operations or multi‑site environments, with a passion for building systems and ways of working that enable consistent execution at scale. You bring a practical, outcomes‑focused mindset and understand how effective operational design drives efficiency, performance and profitability. Comfortable working across functions, you build alignment early and collaborate with stakeholders to deliver meaningful, measurable results.
Technical Ability
- Significant experience in franchise operations, central operations, logistics or multi‑site environments.
- Proven capability designing scalable systems, processes, SOPs and operating models.
- Strong experience in technology enablement, systems integration and driving operational efficiency.
- Experience leading large‑scale projects and managing change initiatives.
- Strong understanding of franchise economics and unit‑level performance drivers.
- Demonstrated ability to influence multiple stakeholders and functions.
- Experience in fitness, retail, hospitality, or similar environments is highly desirable.
Human Potential
- Systems Thinker: Sees the network as an interconnected system and designs solutions that work end‑to‑end.
- Execution Focused: Prioritises outcomes over activity and ensures initiatives land with real impact.
- Commercially Grounded: Understands how systems, processes and decisions translate into franchisee profitability.
- Adoption Driven: Measures success by adoption and usage rather than project delivery alone.
- Simple and Practical: Cuts through complexity to build solutions that are easy to execute in clubs.
- Collaborative and Influential: Works closely with Franchise Performance, UK Central Operations and cross‑functional teams to drive aligned outcomes.
- Disciplined and Structured: Creates clarity, accountability and consistency across systems and processes.
- Demonstrates a personal commitment to living the Anytime Fitness values and purpose to Inspire Healthier Lives.
The Perks:
We live our purpose every day, supporting you to stay active, healthy, and happy in a fun, passionate workplace. Here’s what you’ll enjoy as part of our team:
- Hybrid & flexible working environment with modern offices in Crows Nest
- Birthday leave to celebrate your special day
- Free gym membership & ClassPass credits
- Wellness perks: Two wellness leave days, annual wellness allowance, and a full calendar of wellness activities throughout the year
- Plus so much more……
Why work with us?
At Anytime Fitness, you’ll be part of a movement that inspires healthier lives and creates lasting impact. We’re proud to be a Certified Great Place to Work, with a high-trust, high-performance culture designed to help you thrive, where your career and wellbeing go hand in hand. Here’s what awaits you:
- Shape the future and make a meaningful impact in a growing company that champions health and wellness
- Collaborate and innovate in a supportive environment where your ideas matter and your wellbeing is a priority
- Unlock your potential with competitive rewards and opportunities for growth, learning, and advancement
- Live our purpose every day in a workplace that values your success and helps you stay active, healthy, and inspired.
How to Apply:
- We’d love to hear from you! Please apply with your resume and a short cover letter sharing your experience and what excites you about this role
- At Anytime Fitness Australia, we’re proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse, inclusive workplace where everyone feels valued and respected.
- Your application may be subject to pre-employment checks including but not limited to reference checks, a Police Check, a Working with Children Check (WWCC), and verification of your right to work in Australia.
Thank you for considering a career with us. While we’d love to connect with everyone, we’ll be in touch with shortlisted candidates for the next steps
