Ambrose Construct Group is one of Australia’s leading insurance repair specialists, delivering end-to-end property repair solutions across the country. With strong insurer partnerships and a focus on quality, speed, and customer satisfaction, we pride ourselves on getting it right the first time.
The Role
We’re seeking a Make Safe Team Lead to oversee our NSW team, based at our Head Office in Kunda Park
In this role, you’ll lead a high-performing team to deliver fast, efficient, and quality make safe repairs, ensuring we meet client expectations and service level agreements every time.
Key Responsibilities
- Lead, mentor and support the Make Safe team to achieve KPI’s and service targets
- Review team leave to ensure adequate coverage at all times
- Monitor trade invoices and costs alongside supervisors
- Oversee trade lifecycles and reporting
- Build and maintain strong relationships with trades and stakeholders
- Assist with recruitment, onboarding and training of new staff
- Conduct probation reviews and regular one-on-ones
- Ensure works are completed “right first time” with high customer satisfaction
- Maintain clear communication with clients, insurers and internal teams
- Manage cost control while maintaining quality outcomes
- Ensure compliance with Australian building codes, OH&S and company policies
- Conduct toolbox talks and promote safe work practices
- Manage high-risk activities (e.g. asbestos, mould)
- Work within insurer guidelines and portfolio requirements
- Support a multi-trade approach to minimise rework and delays
What You’ll Bring
- Trade qualification or strong equivalent industry experience
- Previous leadership or team management experience
- Strong understanding of insurance building or make safe works (highly regarded)
- Ability to prioritise in a fast-paced environment
- Excellent communication and stakeholder management skills
- Strong problem-solving and decision-making ability
- Knowledge of construction OH&S legislation
- A proactive, can-do attitude with a focus on results
- Flexibility to handle after-hours calls when required
Why Join Ambrose Construct Group?
- A safe, inclusive, and encouraging team environment.
- Access to our Employee Assistance Program.
- Professional development and learning opportunities.
- A referral program with $2000 rewards for referring a successful candidate.
- Staff engagement initiatives such as fortnightly morning tea and monthly BBQs.
- Modern office facilities and resources.
Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please note: Only short-listed applicants will be contacted.
If this sounds like the role for you, apply now!
