AltX Financial Group
AltX Financial Group is a leading alternative asset manager specialising in real estate debt investments, wholesale funding and lending solutions. We combine strong property market knowledge with disciplined credit processes to deliver bespoke financing solutions for borrowers across Australia. Our team is distinguished by its customer-centric approach, ensuring reliable outcomes for clients and partners.
The Role
Reporting to the Senior Manager – Lending Operations and Projects, the Loan Servicing Analyst provides contractual, financial, and operational support to ensure the efficient administration and compliance of the lending portfolio. This role is central to maintaining smooth lending workflows, high data integrity, and exceptional post-settlement service. You’ll manage core processes across the loan lifecycle, ensuring accuracy and responsiveness in a fast-paced environment where attention to detail and client focus is key.
What you’ll do
- Oversee lending operations, including commission reconciliations and post-settlement processes such as variations, discharges, and servicing.
- Act as a key contact for customer queries after settlement, delivering clear and timely resolutions while liaising with brokers and internal teams.
- Maintain data integrity across loan systems through audits, validations, and exception reporting, supporting accurate portfolio management.
- Monitor and manage complaints and privacy matters in line with regulatory and internal standards, ensuring proper documentation and escalation.
- Contribute to process improvements and reporting initiatives, including dashboards and trend analysis, to enhance operational efficiency.
What you bring
- Experience in loan servicing, lending operations, financial services, or a similar analytical operations role.
- Strong numerical and reconciliation skills with high attention to detail.
- Excellent written and verbal communication skills, with the ability to handle customer queries professionally.
- Familiarity with loan management systems and an understanding of lending processes.
- Ability to work independently in a fast paced environment, prioritise tasks, and take initiative in identifying and resolving issues.
- Knowledge of complaints handling frameworks and privacy obligations (desirable).
Why join AltX Financial Group
At AltX, you’ll be part of a dynamic, collaborative team that values innovation and impact. We offer a supportive environment where your expertise is valued. Joining AltX means working with passionate professionals, enjoying opportunities for career development, and contributing to a fast- growing company.
We appreciate all applications, but only shortlisted candidates will be contacted for the next stage.
