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Collections Officer

Brisbane, Queensland 4000, Australia • Full-time
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Description

Collections Specialist – Hybrid (3 Days in, 2 Days WFH)

We keep the lights on – literally. And you’ll play a key part. Apply now!

As a Collections Specialist at Altogether Group you help customers stay on track with their bills while keeping our operations running smoothly. It’s not just about chasing payments – it’s about problem-solving, empathy, and solutions.

  • Hybrid flexibility: 3 days in the office, 2 days from home
  • Supportive environment
  • Fun (yes, fun!) moments with your team!

Why You’ll Love This Role?

Make a Real Impact

  • Help customers navigate tricky situations
  • Protect access to essential utilities
  • Keep our billing system fair and reliable
  • Be the hero who balances firmness with empathy

Work Smart, Not Hard

Collections doesn’t have to be stressful. Here, you’ll have:

  • Clear processes that guide your work
  • Defined escalation paths
  • Fair workloads and caseloads
  • Leadership that actually listens
  • Hybrid work: 3 days in the office, 2 days from home.

We give you the tools and support to do the job right — without burning out.

Support When It Gets Tough

Let’s face it — sometimes the calls are challenging. That’s why:

  • Team check-ins keep everyone sane
  • Clear rules make difficult conversations easier
  • Leave is respected (take a proper break!)
  • Managers have your back when things get tricky

We’re a small, tight-knit ops team — that means you’ll see the impact of your work and have opportunities to:

  • Shape better collections processes
  • Step into senior roles in operations
  • Learn customer support, compliance, and billing inside out

You’ll thrive here if you:

  • Can stay calm on the phone
  • Balance empathy with firmness
  • Appreciate structure but like a bit of fun with your team
  • Want meaningful work (and some laughs along the way)

If you want aggressive “hit your quota at all costs” sales, this isn’t it.

If you want to do collections properly, fairly, and with a supportive team behind you — welcome home.

Our Promise

We’re serious about our work — but not about burning you out. Our collections team is:

✔ Structured

✔ Supportive

✔ Fair

✔ Impactful

✔ Fun (yes, really!)

Because essential services deserve essential people — and those people deserve to enjoy the job.

Role Type

Permanent • Full-time • Entry Level

Company Overview

Are you a forward-thinker? Are you passionate about creating a brighter future for all? Are you full of ideas on how to better utilise power, water and data? If so, Altogether could just be the place for you. Working alongside developers and body corporates you have the opportunity to play an influential role in delivering ethical, sustainable solutions for communities and their residents – making positive change with real impact. So what’s it like working at Altogether? Here, we take a refreshing and diverse approach to culture. We understand the power of brilliant ideas. It’s what drives us. By prioritising collaboration and championing forethought, together we can solve some of the planet’s most pressing issues. We’re looking for pioneers and creators, people who are eager to make a difference. It’s not about former glories or fancy CV’s. If you’re a good human being and brimming with potential we will provide you with an opportunity. One where you’re able to craft a unique career path, supported by a range of initiatives including transformational eLearning, mentoring and professional development. Over the last two years, the idea of the office has shifted dramatically and we’ve shifted with it with technology and systems adapting to individual needs. There is life outside of work. We understand that. Your wellbeing is of the utmost importance and is key to producing consistently great work. From the introduction of Wellbeing Day to health discounts and transformational parental leave, we place the emotional and physical wellness of its staff above all. At Altogether, we’re not just going through the motions. What we do here matters. Working here, you’ll make a direct and lasting impact on the quality of life of people all across Australia. It’s about creating a better future for communities – an ambition you’ll feel driven to achieve each and every day. ◯ Altogether Group  Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. 
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