People and Culture Generalist (ER Specialist)
Location: Penrith Head Office (4 Days Onsite, 1 Day WFH)
Work Schedule: Monday to Friday (Open to 4 days per week, pro-rata)
Reports to: Chief People Officer (CPO)
About Allara:
Be bold. Be innovative. Make a real impact.
At Allara Support Services, we’re not just another provider — we’re redefining what exceptional disability support looks like. Founded with a passion to challenge the status quo, we’re on a mission to deliver the highest quality Supported Independent Living (SIL) services across Australia.
We believe in a world where everyone can live their dreams and be true to themselves — no matter the challenges. And that starts with people like you.
About the role:
As our People and Culture Generalist (ER Specialist), you will act as a key escalation point for HR and ER matters across the business. This role is designed for someone who thrives on building structure, ensuring compliance, and providing expert guidance on complex workplace issues.
You will serve as a vital sounding board for leadership, managing formal processes while developing the frameworks, template libraries, and “cheat sheets” that ensure our operations remain streamlined and consistent.
Key responsibilities:
• HR/ER Escalation Point: Serve as an escalation point for HR/ER matters, providing strong knowledge and guidance under the SCHADS Award.
• HR Generalist Support: Provide broad generalist support across the employee lifecycle, ensuring high standards of service delivery to all internal stakeholders.
• Project Ownership: Take the lead on end-to-end People and Culture projects, driving initiatives that improve our employee experience and operational efficiency.
• Documentation & Resources: Create and review a comprehensive template library, process flow sheets, and “cheat sheets” for common ER occurrences.
• Contract & Award Support: Assist with the rollout of contracts, providing clear communications and guidance on SCHADS Award classifications.
• Complex Case Management: Support and facilitate formal meetings, including higher-level escalations and complex terminations.
• Quality Assurance: Review outgoing ER letters and documentation to ensure accuracy, compliance, and professional standards.
• Policy & Compliance: Conduct reviews of the Employment Handbook and maintain a clear register of who in the Head Office is on which award.
• Systems & Reporting: Utilize Employment Hero to manage data and build reporting dashboards.
About You:
You’ll thrive in this role if you are:
• An ER Subject Matter Expert: You have a robust understanding of the SCHADS Award and Australian employment law.
• Process-Driven: You enjoy taking complex information and turning it into simple, actionable “cheat sheets” and process flows.
• A Reliable Sounding Board: You are comfortable being a go-to person for sensitive issues and providing clear, consistent advice.
• Confident in Formal Settings: You have experience leading or supporting formal HR meetings and navigating complex terminations.
• Tech-Savvy: You have experience with HRIS platforms (Employment Hero preferred) and digital document management.
Why you should join us
• Flexibility: We offer a hybrid 4/1 onsite/WFH split and are open to a 4-day work week (pro-rata).
• Project Exposure: Gain high-level exposure to business-critical projects and contract rollouts.
• Impactful Leadership: Directly influence the growth of our HR team and the compliance of our entire workforce.
Sounds like you?
If you are an ER professional who loves building structure and tackling complex challenges — we’d love to hear from you.
👉 Apply now and become a key voice of Employee Relations at Allara
We thank all applicants for their interest. Only shortlisted candidates will be contacted.
