About Us
Aerodrome Management Services (AMS) provides specialist aviation and operational support services to aerodrome owners and operators across Australia. Our teams work in safety-critical environments delivering practical, reliable solutions across operations, maintenance, compliance and technical services.
We’re seeking a service-focused IT Helpdesk & Systems Support Administrator to be the first point of contact for our people and keep our day-to-day technology running smoothly.
About the Role
This is a hands-on, user-focused role within a small IT team for a 6 month Fixed Term contract supporting staff across the business. You’ll be the go-to person for end user support, troubleshooting issues, setting up new starters, and keeping systems accessible, secure and reliable.
You’ll still work across infrastructure, cloud and networking, but the heart of the role is delivering responsive, practical support that keeps our teams productive.
Key Responsibilities
• Act as the primary IT helpdesk contact for staff, delivering Level 1–2 support across end user devices, Microsoft 365, and business systems
• Triage, prioritise, and resolve support tickets, providing remote and occasional onsite assistance
• Set up new starters and manage onboarding/offboarding including devices, accounts, permissions, and software access
• Troubleshoot user access, connectivity, performance, and day-to-day technical issues across laptops, desktops, mobile devices, printers, VPN and Wi-Fi
• Create user friendly manuals and “How to” guides to provide further learning to employees to create an atmosphere of autonomy
• Support Microsoft 365, Azure AD, MFA, Intune, and identity/access management activities
• Assist with Windows Server maintenance, patching, monitoring, and escalation of infrastructure or networking issues
• Maintain asset registers, documentation, and system records
• Support cyber security practices including access controls, phishing awareness, routine checks, and incident response
• Contribute to DISP and Essential Eight aligned activities and broader IT improvement initiatives
About you
• Experience in an IT Helpdesk, Service Desk, or End User Support role
• Customer-first mindset with clear communication skills
• Strong troubleshooting skills across Windows, Microsoft 365 and user devices
• Working knowledge of Azure AD, Intune, and identity management
• Understanding of networking basics (Wi-Fi, VPN, connectivity troubleshooting)
• Organised, adaptable, and able to manage multiple requests
Why Join AMS
• Be the trusted IT contact for a national aviation services organisation
• Varied, hands-on role with real ownership and impact
• Supportive small team environment
What’s Next
We’d love to hear from you! Please reach out to our HR team for further information or email your resume with a cover letter to recruitment@amsaustralia.com
. AMS does not accept unsolicited CV’s from Agencies. All applications will be treated in the strictest of confidence. Applicants must be willing to undergo full medical and be subject to random testing for drugs and alcohol in accordance with Civil Aviation Safety Regulations. AMS is a Veteran Friendly Employer, and we encourage Aboriginal and Torres Strait Islander Indigenous people to apply.
If you enjoy helping people, solving problems, and keeping technology working when it matters most — we’d love to hear from you.
