POSITION: Receptionist / Administration Assistant
LOCATION: Adelaide Fringe Head Office
REPORTS TO: Operations Manager
EMPLOYMENT: 1.0FTE full time, flexible
POSITION SUMMARY
The Office Receptionist/Admin Assistant serves as the first point of contact for visitors, clients, and employees, ensuring smooth daily operations through exceptional organisational and administrative support. This role combines front-desk reception duties with behind-the-scenes administrative tasks, providing a balance of customer service and operational efficiency. The ideal candidate will be professional, proactive, and detail-oriented, with strong communication skills and the ability to multitask in a fast-paced environment. It plays a vital part in fostering a welcoming and
productive workplace. As the public representative of the organisation, this role demands a polished and professional demeanour, both in conduct and appearance.
ORGANISATIONAL RELATIONSHIP
Department: Operations & Finance
Supervises: Nil
Internal Liaisons: All departments
External Liaisons: Adelaide Fringe stakeholders including artists, venues, partners, local businesses and office contractors.
KEY RESPONSIBILITIES
Reception
- Provide exceptional service to visitors and callers, ensuring a positive first impression.
- Manage incoming calls, direct them to the appropriate department or personnel, and take accurate messages.
- Handle inquiries via email, chat, or in person with patience and efficiency.
- Maintaining a welcoming and tidy environment for visitors
- Maintaining the kitchen and office spaces, including a general daily tidy of the office
- Contact person for the booking of meeting rooms
- Receiving and distributing mail to staff including delivery mail to the post office
- Ensure all visitors sign in and sign out
- Monitor and maintain office supplies, ensuring they are stocked and organised.
Administration Support
- Support the Operations Manager with general administrative tasks
- Support the Volunteer program with general administrative tasks
- Support the Events & Production team with general administrative tasks
- Support the Executive team with general administrative tasks
- Support the WHS Committee with general administrative tasks
- Maintain and update records, databases, and filing systems (physical and digital).
- Conduct new employee office inductions including office tour and introductions and general evacuation procedures
- Organise the maintenance of office equipment and be the contact person for maintenance issues
- Support in the roll out of staff engagement activities and staff events
- Other general administrative duties required by other departments when time permits.
Whilst this position description summarises the purpose of the job and lists its key
tasks, it is not a definitive list of all the tasks to be undertaken. Tasks can
vary from time to time at the discretion of your Manager.
ESSENTIAL / DESIRABLE CRITERIA
Education & Experience
- At least 12 months experience in a similar type of role
- Previous experience in working in festivals, events, arts and/or related industry will be looked upon favourably
Soft Skills & Personal Attributes
- Excellent verbal and written communication skills
- Strong time management abilities
- Polite, patient and well-groomed
- Proficiency in Microsoft Office (Word, Excel, Outlook), phone systems, and basic office equipment.
- Ability to handle inquiries and issues calmly and efficiently.
KEY COMPETENCIES
- Communication
- Organisation
- Professionalism
- Problem Solving
VALUES
It is required by all staff to embrace the Adelaide Fringe values:
- Creative
- Adaptive
- Persistent
- Collaborative
- Passionate
