As we enter an exciting new chapter of our ABI journey, we are seeking a casual Sales and Design Consultant to support our new showroom in Marrickville, Sydney.
You will be responsible for maximising sales, managing customer relationships, processing orders, and facilitating design consultations. This role requires collaboration with internal teams, providing support to customers across multiple channels, and demonstrating flexibility in a dynamic, customer-focused environment.
What you will be doing:
- Foster a commitment to ABI Interiors mission, vision, and values while promoting an inclusive environment.
- Assist in driving sales performance by identifying and converting opportunities across various channels, including in-person, phone, email, chat, and online platforms.
- Provide a high standard of customer service, ensuring a positive end to end customer experience through expert advice and product knowledge.
- Serving as the first point of contact for customers, taking the time to understand their needs and confidently assisting or guiding them to deliver a smooth, professional experience.
- Work to grow and maximise sales, leads and opportunities.
- Build and maintain trusted relationships with key consumer accounts and customer
- Conduct sales and design consultations to deliver a consistent and seamless ABI sales and design experience.
- Provide proactive and professional collaboration with all customers, teams and departments.
- Assist other team members and stakeholders with sales enquiries.
- Undertake ad hoc tasks and projects as appointed by management.
- Manage special projects and administrative tasks.
- Availability to work to maximise the ABI experience over 7 days, in various locations
where required.
About You:
- Strong experience in customer facing and sales environments.
- Excellent customer service, sales skills, and strategic problem-solving abilities.
- Ability to provide expert advice and exceptional service to all customers via phone, email, and in person.
- Proven ability to manage administrative tasks and customer follow-ups accurately.
- Experience using CRM platforms, inventory management systems, and scheduling tools.
- Able to work independently with a proactive, self-driven approach.
- Demonstrate a positive, team-oriented mindset and a collaborative attitude.
What we can offer you:
- Work-life balance with varied shifts between 9:00am – 5:00pm Monday to Saturday.
- Access to ongoing professional development, additional training, and support.
- Opportunities to collaborate with internal and external stakeholders.
- Full-time role with a rotating roster, ensuring balanced coverage across operations.
- Positive team culture.
- Generous company perks.
- Focus on work-life balance and personal wellbeing.
- Beautiful new showroom working environment.
This role is ideal for a proactive and organised professional who thrives in a dynamic, customer-focused environment. Delivering exceptional service, guiding clients through the design process, and supporting the sales journey from consultation to completion.
If this opportunity feels like the right fit for you, we encourage you to apply with your resume and cover letter, highlighting how you can contribute to our team and culture.
About ABI Interiors:
ABI Interiors is an Australian family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.
Today, we pride ourselves on designing and developing a comprehensive range of
every day-use products. These products include (not exclusively) bathroom, kitchen, household, residential, and commercial fixtures and fittings that are of an exemplary standard. Our in-house Research and Development Team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.
Our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience.
Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that by enriching spaces we can enrich lives.
