Post Title: HR & Ops Administrator
Location: London
Responsible to: HR Manager/Operations Lead
Job Purpose:
Ensuring the day to day running of the Eradigm office, supporting all administrative office management duties and general administration across companywide operations.
Supporting Operations and HR.
General administrative support for the wider Eradigm team.
Role & Responsibilities:
Operations
Office management:
- Act as a visible point of contact within the office, supporting the wider Eradigm team and ensuring a well-maintained workspace.
- Maintain and manage the company’s asset register, including tracking and updating the database of all company-issued devices.
- Order and manage office supplies, stationery, and monthly refreshments.
- Support onboarding and offboarding processes through our HR platform, including device issuance/collection and completing relevant checklists.
- Collaborate with the IT team and external providers to configure and maintain devices.
- Assist in supporting the remote and hybrid working model by managing device changes and raising queries related to non-functional company equipment.
- Help the Operations Lead in coordinating internal events (e.g., Fireside Chats, Momentum Meets).
- Support BU Heads and Partners in scheduling internal meetings and taking meeting minutes when required.
Systems Administration:
- Assist the Operations Lead with Kantata (formerly Mavenlink) administration, including data entry checks and quality audits.
- Monitor weekly timesheet submissions, following up with consultants and project managers as needed.
- Promote best practices and coach team members on internal processes to encourage consistency and compliance.
- Track and report office utilization metrics on a monthly basis.
- Monitor consultant overtime and TOIL (time off in lieu) balances.
- Report on monthly mobile phone usage.
- Support asset requests across the team (e.g., mobile phones, portable screens).
- Conduct research into new tools and operational improvements.
- Assist with compliance audits and internal policy reviews.
- In partnership with the Operations Lead, help to shape and drive the HR agenda to meet the current needs of the business, whilst being forward-focused
HR
Support & Administration
- Support internal projects and initiatives to maintain and improve the level of employee productivity, efficiency and engagement
- Support HR Manager in implementing effective performance management process
- Supporting the Engagement Calendar effectively and help organise awareness days
- Participate in the DE&I initiatives, offering advise (supported by HR Manager) and organizing events
- Lead and support the on-boarding experience for starters obtain references, required legal documents, maintain record keeping
- Lead and support the off-boarding experience with HR&Ops
- Contribute to, and maintain, employee handbook, policies and procedures to ensure compliance and reflection of culture
- Assist with general HR policy queries from line managers
- Using, improving and owning the user experience and supporting the use of Employment Hero software
- In partnership with the HR Manager, help to shape and drive the HR agenda to meet the current needs of the business, whilst being forward-focused
- Build and implement all yearly trainings (including the official L&D Plan, Onboarding, Legal) supported by HR Manager.
Recruitment
- Support the hiring activities: sifting, shortlisting, organizing interviews, communication with candidates and managers, producing documentation
- Participate in first interviews, assessing candidates and communicating decisions
- Tracking and reporting recruiting metrics
- Support building a network with top universities to promote the brand with key institutions
- Support the company Masterclass and external training workshops and Eradigm Centre of Excellence, and handle all admin tasks
- Participate in monitoring and reporting on all hiring activities – weekly brief in the focus meeting
HR, Ops & General Administration:
- Providing high level general administrative support to all internal teams and the Core Services Team.
- Supporting the HR Manager and Operations Lead with various tasks given.
- Supporting both HR Manager and Operations lead with bi-annual policy reviews
- Creating Surveys and sourcing feedback from Eradigm Employees
The duties and responsibilities highlighted in this job description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade has been established on this basis.
Technical Competencies:
Organisation Skills:
- Highly organised, takes responsibility and thrives in a busy working environment.
- Excellent attention to detail – ensures high quality output
- Committed to quality – whether it is award-winning designs, robust code or well-written email, never cut corners.
- Task-focused, gets the job done and meets timelines.
- Doesn’t need a reminder for what needs to be done, plan and organise process and events ahead of time to leave room for flexibility.
- Ability to deal with uncertainty and to make rapid, informed decisions.
Customer Experience:
- Customer experience orientated – strives to provide an excellent experience for the end- users, candidates, teammates, managers and providers.
- Understand and articulates the brand dimensions of all dealings and is able to relate them to the broader business context.
- Flexible – not fazed by changing priorities or requirements and are comfortable with a level of uncertainty and is happy to accommodate team requirement changes.
Communication Skills:
- Excellent written and verbal skills – can respond appropriately to a broad range of communications with minimal manager support.
- Able to adapt their communication style appropriately to the situation and show empathy.
- Keeps internal and external teams informed appropriately.
- Can build high impact policies, presentations and reports that ensure the right combination of depth and simplicity to accommodate diverse management and employee needs.
- Versatile and adaptable, can field and effectively manage a broad range of employee questions in real time during presentations.
Management:
- Be known for your ability to handle confidential information, sensitive matters and hold difficult conversations with tact and grace.
- Project Management: takes ownership of projects and recruitment process and deliver results efficiently on time.
- People Management: is able to adapt management style in order to suit the characteristics of a broad range of internal and external stakeholders, across a broad range of tasks and objectives, with clear awareness of the pros and cons of diverse approaches.
- Business Management: understand and balance project based and corporate (e.g. consultants/ finance/ops/admin) duties to ensure the smooth running of the business.
- Comfortable working on multiple projects and effectively prioritise their time and help other members in the team prioritise their time.
Commercial Acumen & Business Development:
- Be commercially savvy – have a broad understanding of all aspects of business
- Creative and go the extra mile to connect with candidates and find talent
- Understand the market dynamics and what false economy means and able to achieve the balance between quality and cost
- Demonstrates interest and capability in enhancing opportunities for growth and efficiency.
Behavioural Competencies
Strive for Excellence: Maintain the highest quality standards of project delivery. Maintain the highest quality standards of internal and external professionalism. Prepare thoroughly for client interactions. Arrive early and have plan B. Always act with integrit and uphold high ethical standards with all internal and external stakeholders.
Work Smart: Focus on the end outputs. Identify opportunities to reduce effort and resources whilst maintaining quality of delivery. Do not unnecessarily over-deliver. Ask for help when needed. Think ‘out of the box’ and positively challenge the way things are done.
Nurture Relationships: Understand we are a people business where the ability to quickly build, grow and nurture trust with others fundamentally drives long-term success both internally and externally. Go the extra mile to build and nurture trust with others. Genuinely care about others and support them when possible. Accept that conflict is part of the trust journey, and positively contributes to resolving conflict internally and externally. Work collaboratively as part of the team to achieve a common goal or to complete a task in the most effective and efficient way. Support other members in the team and inspire them to work to their strengths.
Take the Lead: Take responsibility and proactively ‘step up’ to enhance the overall experience (people, projects, BD, processes, technology). Be collaborative but not submissive; give opinion as well as information. Take responsibility for roles in projects ensuring that deliverables are created on time and on spec. Identify and proactively propose constructive solutions to a wide range of roadblocks.
Yearn to Grow: Are not afraid to fail. Recover quickly and integrate learnings into next steps to continuously develop self and others. Do not resist feedback but welcome and action it, and don’t allow it to shake confidence. Give candid feedback to others so they can grow. Help others to grow and share internal and external learnings
Qualifications & Experience
- Degree/ studying towards HR, Management or business-related fields would be desirable
- Familiarity with HR, Operations and/or recruitment processes would be desirable
- Excellent organization and communication skills
- Ability to work autonomously and remain calm under pressure
- Keen to develop, receptive to feedback, adaptable and always have a positive attitude
