General Manager – Service Delivery
Innovate. Inspire. Transform. Lead with PALS.
Full-time | Executive Role | NDIS Sector | Northern Victoria HQ (Flexible for Exceptional Leadership)
Ready to drive extraordinary change and leave a lasting legacy? Join a bold, future-focused NDIS leader and make your mark on inclusive disability services in a region that’s genuinely on the move.
Who We Are
PALS isn’t just another provider. We’re a purpose-driven, award-winning team—renowned for ambition, warmth, and our unwavering commitment to participant impact. Every day, we connect people to opportunities, independence, and real community. Backed by a visionary board and dynamic executive team, we’re ready to build on our historic roots and set a new benchmark across Northern Victoria and beyond.
Your Opportunity
This isn’t just a job—it’s a gateway to leadership, innovation, and professional growth at a regional leader of disability services.
- Lead with influence: Take charge of multidisciplinary teams across Supported Independent Living, Individual Supports, Community Activities, and Short-Term Accommodation.
- Drive the agenda: Partner directly with a visionary CEO and board. Champion new models, new thinking, and service design that sets standards in the sector.
- Shape tomorrow’s outcomes: Deliver leading, person-centred support—improving participant experiences, fostering inclusion, and building trusted relationships at every touchpoint.
- Ignite change: Embed a culture of continuous improvement and agility. Find smarter ways to deliver impact and steer sustainable growth in a complex, evolving environment.
What Makes You the Perfect Fit?
- Energetic leadership and a magnetic presence—able to inspire, develop, and unite teams.
- Proven senior success (ideally 5+ years) in disability, NDIS, community health, or allied settings.
- A positive mindset that is —curious, creative, and comfortable with change.
- Authentic passion for quality, service innovation, and bold participant outcomes.
- Exceptional communication: Always a connector across organisations and communities.
- A strategic thinker, proven operator, and trusted partner—ready for the next step in your impact career.
- Tertiary-qualified and ready to leverage your expertise for maximum community benefit.
Why Build Your Career with PALS?
- Shape the future: Work alongside a supportive board and progressive CEO with an appetite for growth and innovation.
- Stretch your potential: We empower leaders with true autonomy, vision, and the support needed to push boundaries.
- See your impact: Deliver transformation that matters—within a connected, caring, and high-performing regional footprint.
- Enjoy life balance and flexibility: Regional HQ with openness to hybrid or bespoke arrangements for outstanding candidates.
Ready for your defining role?
Apply now by submitting your CV and Cover Letter and help us set a new standard for disability excellence.
For more information or a confidential connection, reach out to our CEO directly on 03 5862 2641.
Applications close 14 November 2025.
Diversity and inclusion are central to the PALS way. If you’re ready for a fresh opportunity—whether you’re local, regional, or relocating to make your mark—we want to hear from you.
