Make a Meaningful Impact in a Fast-Paced, Purpose-Driven Role
Are you calm under pressure and thrive in fast-paced environments where every minute counts? Striive Care is seeking a Worforce Scheduling Coordinator who can manage shifting priorities and urgent service needs with confidence and precision. Join us in making a real difference in the lives of children, young people, and individuals with disabilities.
About Striive Care
At Striive Care, we are driven by purpose and people. We provide high-quality support services to children, young people, individuals with disabilities, and those living with mental illness. Our culture is built on respect, empowerment, inclusivity, and collaboration. We work hand-in-hand with families, caregivers, and communities to nurture independence and promote safety and wellbeing.
About the Role
As a Workforce Scheduling Coordinator, you will play a critical role in managing support worker rosters to ensure every client receives timely, quality support. This role is ideal for someone who can think on their feet, work with a sense of urgency, and adapt quickly to last-minute changes.
Key Responsibilities
- Create and maintain Master Rosters across multiple service sites, aligning staff availability and client needs.
- Respond promptly to same-day changes such as cancellations, no-shows, or urgent shift coverage requests.
- Coordinate day-to-day shift allocations under pressure while maintaining service continuity.
- Proactively escalate unfilled shifts or urgent service disruptions through appropriate channels.
- Ensure rostering system data is accurate, real-time, and reflects all changes as they occur.
- Liaise with Service Managers and Operations Managers to plan ahead and anticipate future staffing needs.
- Monitor rostering efficiency and adapt schedules quickly to minimise client impact and ensure compliance.
- Provide timely support to staff and clients during out-of-hours emergencies as part of the on-call roster.
What We’re Looking For
- Proven experience in rostering or workforce scheduling in high-volume, time-sensitive environments.
- Ability to work with a strong sense of urgency while maintaining attention to detail and quality.
- Sound knowledge of relevant award conditions and rostering compliance requirements.
- Proficiency in Workforce Management Software (e.g. Flow Logic, ShiftCare, Skedulo, Carelink, or similar).
- Excellent time management and the ability to prioritise urgent and competing demands effectively.
- Strong verbal and written communication to coordinate with multiple stakeholders under pressure.
- Proactive, solution-focused mindset with resilience to manage stressful situations calmly and effectively.
- Commitment to client-centred support and a collaborative approach to team-based service delivery.
Why Join Striive Care?
- Exposure to a dynamic and meaningful role where no two days are the same.
- Opportunities for internal and external professional development.
- Access to free and confidential counselling services for you and your immediate family.
- An inclusive, diverse and respectful work culture with genuine commitment to employee wellbeing.
Pre-Employment Requirements
- Satisfactory National Criminal History Check.
- Valid Working with Vulnerable People (WWVP) Check.
- Commitment to safe, responsive and high-quality service delivery.
