Summary

We are seeking a highly capable Office Administrator / Receptionist to join our team. The ideal candidate will bring extensive experience in office administration and reception, demonstrating professionalism and reliability in a dynamic work environment. This role is suited to someone who can effectively manage front desk operations, support day-to-day administrative functions, and contribute to a positive and organised workplace.

Key Responsibilities

Manage front desk operations, greet visitors, and handle incoming inquiries with professionalism and courtesy.
Support daily office functions, including scheduling, record-keeping, and document management.
Utilise the Microsoft 365 suite (Word, Excel, Outlook, Teams) and Xero accounting software for administrative tasks.
Streamline administrative processes and assist in implementing workflow improvements.
Maintain compliance with workplace privacy, safety, and compliance procedures.
Coordinate with staff and provide exceptional customer service to clients and visitors.

Qualifications & Experience

Diploma or Certificate III/IV in Business Administration, Office Administration, or equivalent professional experience.
Proficiency with the Microsoft 365 suite and Xero accounting software.
Customer service or reception training/certification (e.g., Certificate III in Customer Engagement) is highly regarded.
Strong organisational, communication, and time management skills, supported by relevant professional development or short courses.
4–6 years’ experience in reception and office administration, preferably in a busy office, educational, or healthcare setting.
Familiarity with workplace compliance, privacy, and safety procedures (e.g., WHS training) is beneficial.
Experience handling complex enquiries and supporting improvements to administrative processes.

STEP FWD IT

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