How Redimed saved 30% of admin time and reinvested it into better patient care

A healthcare business transforming workforce management

Redimed is a trusted organisation in occupational health, providing essential medical and allied health services to businesses and WorkCover clients across nine clinics and three States. Managing a team of skilled clinicians, including physiotherapists, exercise physiologists, hand therapists. surgeons and doctors, Redimed needed a system that could handle the complexities of HR, payroll, compliance and recruitment – without the admin overload.

Marie Harber, HR Business Partner at Redimed, knew the challenges of managing HR and payroll processes in a healthcare setting. With strict compliance requirements, multiple locations and a growing team, inefficiencies in HR and payroll meant wasted time and increased risk. That’s where Employment Hero came in.

The HR and payroll landscape before Employment Hero

Before implementing Employment Hero, HR processes at Redimed were fragmented and time-consuming. Employee records were scattered, onboarding was manual and payroll reporting required significant effort.

“Previously, everything was manual – paper forms, spreadsheets and emails. If someone needed their contract or payslip, they’d have to go searching through old emails or ask HR for it. Now, it’s all in one place.”

Marie and her team needed a streamlined, digital-first approach to workforce management.

A seamless employee experience across nine clinics

With Employment Hero, Redimed completely transformed the employee experience. From the moment a new team member is hired, they have access to everything they need through the Employment Hero Work app.

“From the moment we send out an offer and contract, the employee has everything in one central place. They can look up their position descriptions, contracts and payslips easily.”

For managers, the platform provides a clear view of their team, leave requests and performance documentation.

“Managers can see their whole team in one place, manage leave requests and recognise team members by providing shoutouts.”

This level of transparency and accessibility has significantly improved efficiency across all nine clinics.

Automating compliance for a highly regulated industry

Healthcare businesses operate under strict compliance regulations and Redimed is no exception. Employment Hero’s certifications function has been a game-changer in helping the team keep on top of every clinician’s certifications and industry requirements.

“For example, when onboarding a new physiotherapist, we need to verify their AHPRA registration, police check, ID and driver’s licence if they’re travelling between sites. Employment Hero automatically assigns these requirements to the relevant teams, so we never miss a step.”

This automation has not only saved time but also reduced the risk of compliance errors.

Saving 30% of admin time – and reinvesting it into strategic projects

By automating HR tasks, Redimed has saved at least 30% of admin time, allowing the team to focus on bigger-picture projects. One key initiative is their new recognition and rewards program.

A major focus is on improving training and onboarding through the platform’s Learning Management System (LMS).

“Right now, we’re building an induction training program through the LMS. We’ve outlined eight to nine modules covering everything a new doctor needs to know – from company background to patient systems and details around WorkCover, with videos, quizzes and interactive activities.”

By creating engaging digital content, such as presentations, videos and interactive assessments, Redimed can give every employee consistent and relevant training. This structured approach helps new hires get up to speed quickly and efficiently, improving retention and job satisfaction.

Additionally, the LMS is being used to create specialised training modules for different roles, ensuring employees across all clinics are aligned in processes and best practices.

“We’re working on tailored content for different teams, making sure every employee, whether a doctor or a physiotherapist, has access to high-quality, role-specific training.”

Smarter recruitment with automated screening and fast response times

Hiring in the healthcare sector comes with challenges, from high application volumes to strict qualification requirements. Employment Hero’s recruitment module has transformed how Redimed finds and engages top talent.

“We now post all our job ads through the recruitment module, which integrates with Seek. The screening questions automatically filter out unqualified candidates, saving us hours.”

By setting up specific screening questions, Redimed can automatically disqualify candidates who don’t meet key criteria, significantly reducing the workload for hiring managers. This has been particularly beneficial for junior roles that attract a high number of applicants.

Beyond automation, Redimed has also prioritised improving the candidate experience.

“One of our goals is to respond to every candidate within 48 hours. Even if we haven’t reviewed every application, we can bulk email candidates to acknowledge their application and set expectations.”

This level of responsiveness sets Redimed apart as an employer of choice in a competitive industry, improving the candidate experience and strengthening their employer brand.

The platform also streamlines communication between HR and hiring managers via the ATS system, helping everyone stay aligned during the recruitment process.

“We can easily track candidate progress, leave notes and collaborate with hiring managers in one place. It’s made the recruitment process far more structured and efficient.”

Payroll and reporting made simple

Payroll in healthcare can be complex, but Employment Hero has simplified the process for Redimed.

“The payroll reporting is so much easier now. We have visibility and senior management can see trends and insights without waiting for manual reports.”

With automated reporting and streamlined processes, Redimed has greater confidence in payroll accuracy and efficiency.

A more consistent and professional employee experience

Across all levels of the business, Employment Hero has introduced consistency, efficiency and professionalism.

“Managers now have confidence that we’re handling HR in a professional, consistent way. It’s taken a huge amount of pressure off them.”

Another huge win is now employees feel more supported in their role and managers are more effective when it comes to managing their team.

Make work easier with Employment Hero

Redimed’s journey with Employment Hero highlights just how transformative an all-in-one HR and payroll platform can be. By streamlining processes, automating compliance and enhancing the employee experience, Redimed has freed up time to focus on what really matters – delivering high-quality healthcare services.

Ready to simplify your HR and payroll? Book a demo today.