“Finding the right disability support workers is one of the hardest hiring challenges in Australia right now. For Queensland NDIS provider SEQUAL, the problem wasn’t a lack of applicants. It was finding values-aligned people with the right mindset who would actually stay in the role.
In this Local Story, see how SEQUAL transformed their recruitment strategy by partnering with Employment Hero’s charitable arm, the Hero Foundation, and Generation Australia. By looking beyond traditional job boards and focusing on inclusive hiring, SEQUAL tapped into a motivated pool of career-changers and people ready to re-enter the workforce.
Hear directly from new hires Ngawai and Julianna as they share how wraparound support, practical training, and a genuine second chance helped them discover their potential and build careers that truly matter. Because great hiring isn’t just good for business. It changes lives.”
Video transcript
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Life was a bit complicated. My job hunting was unsuccessful. My confidence in myself was real low.
I didn't really have any direction. I had basically semi retired for maybe two, three years and then trying to come back into the workforce and thinking, where do I start? I came across the disability and aged care sector and thought this is something I could do, but I was knocked back a lot.
The biggest challenge for me was not having the finances to be able to get myself into employment.
I I knew that I wanted to work with people and I wanted to make a difference in some way.
I came across Generation Australia in partnership with the Hero Foundation. Hero Foundation really supported me in my culture. It's called Aki Aki, which is like nurture. They really nurtured me in stepping into my potential. It's it's as if all the doors suddenly opened at once.
Sequel provides individualized support to people with disability in the North Brisbane community.
Obviously, being a disability provider, working with really vulnerable people, we need to find that quality hire, which is values aligned.
Hiring the wrong person can be quite detrimental to the quality of care that we then provide to our clients.
Being in the not for profit industry, we strongly believe about giving people opportunities. We're looking for the right connection with the right partner and that's what I think Hero Foundation brought together with Generations Australia.
Through Hero Foundation support, I just found that confidence to be able to get through what was potentially a scary interview that ended up meeting the loveliest people ever and getting the job on the spot. That support is key. Like, I can't stress that enough.
There's nothing more debilitating than going through the job hunting process, knowing you've got the skills and yet you still can't clear that bar. I feel like I've had a chance to reinvent myself and I'm loving it.
I love my job. I feel so supported and seen. Since coming through Hero Foundation, our quality of life has improved. Working in this field is really humbling.
Since Juliana and Maz have been a part of the team, they've brought a approach where genuine care is really there. Maz and Juliana are the the type of support workers that we've been looking for, and they bring just the x factor.
I often hear the bad news stories that I hear when things aren't going to plan, but there was the complete flip side with the recruits through the Hero Foundation. Instantly, was good feedback. There was good stories about work ethic, good stories about the actual quality of support that those people providing in clients, and that that means a lot. It was a, you know, a pleasant surprise.
When you give somebody a second chance and they make a success story out of it, everybody wins.
















