No capes necessary, just a passion for real impact!
A bit about the role
If you’re community-minded, calm under pressure and motivated by fairness, dignity and respect, you’ll fit right in here. The Living Room is seeking a part-time Client Support Worker to provide practical, person-centred support to people experiencing homelessness and severe disadvantage in Melbourne’s CBD. This role is all about brief, impactful interventions, linking people to health and community services and contributing to a safe, welcoming drop-in environment.
At The Living Room you’ll work in a fast-paced drop-in environment with complex presentations so a calm, consistent approach and strong boundaries are essential. You’ll collaborate closely with a multidisciplinary team and use trauma-informed, person-centred practice to support safety, engagement and practical outcomes. Experience in homelessness, Alcohol and Other Drugs (AOD), mental health or community health settings and confidence working within a harm reduction framework will be highly regarded. This is an active frontline role so you’ll be expected to respond to presentations as they arise, use sound judgement to manage safety and de-escalation and complete clear documentation and handovers.
People with lived experience of homelessness, AOD use and/or mental health challenges are encouraged to apply.
Please note: The Living Room supports clients aged 18+.
Minimum requirements
- Certificate IV in Community Services, AOD, Mental Health or similar (or equivalent demonstrated experience)
- Direct service experience supporting people with multiple and complex needs
- Knowledge of homelessness, housing and health service systems
Want to challenge yourself and see what real change looks like? Come join The Living Room team.
Now … let’s talk about you
- Calm under pressure and able to stay steady in a fast-paced environment
- Able to set clear boundaries while remaining respectful and approachable
- Strong risk awareness, able to spot issues early and respond appropriately
- Genuine, person-centred approach with a focus on dignity, fairness and practical outcomes
- Clear communicator who can hold space and work collaboratively
- Uses sound judgement and a mix of best practice and responsive thinking to deliver high-impact support without judgement
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A bit about us
The Living Room is a primary health service. The team works with people aged 18+ to provide free healthcare and support to improve the physical, mental, and social well-being of individuals who are experiencing or at risk of experiencing homelessness.
The only service of its kind in Melbourne, it focuses on the social determinants of health to look beyond disease or illness to see a person’s overall situation. Our multidisciplinary team works with individuals to identify goals and focus on harm minimisation, self-determination, and empowerment.
Our non-judgemental service strongly focuses on respect, client-centred care and harm prevention. We work with clients on a personalised, tailored basis to address highly complex issues faced by people experiencing multiple and complex needs. Youth Projects is an independent, registered charity that provides front-line support to young people and individuals experiencing disadvantage, unemployment, homelessness, and alcohol and other drug issues. We recognise the complex and varying needs of the people we work with and go above and beyond, 365 days a year, to provide pathways out of poverty.
Why should you work with us?
We’re all about keeping things professional while still having a blast at work! Our team brings high energy to everything we do, but we also know when take it easy. Flexibility is key here—whether you’re tackling the next big project or taking time for yourself, we’ve got your work/life balance covered. And let’s not forget, every day you’re here, you’re making a real impact to real people. But that’s just the start. Check out these awesome perks waiting for you:
- You’re in the heart of Melbourne and a 5-minute walk from Flinders St Station
- Access to generous salary packaging
- Clinical supervision and management supervision
- Flexible work environment
- Uncapped Employee Assistance Program
- 17.5% Annual Leave Loading
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Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
👉 Send through your resume + a cover letter by clicking “Apply for the Job.”👈
Recruitment for this position will be undertaken as applications are received, and only successful applicants will be notified. Please note that it is a requirement of all Youth Projects positions that the successful applicant holds a valid Working Children’s Check or Police Check.
Our commitment to diversity: At Youth Projects, we value diversity and believe that people from a range of backgrounds bring a variety of ideas, perspectives, and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome, and value unique contributions and encourage applications from candidates with disabilities, culturally and linguistically diverse backgrounds, and Indigenous candidates.
Safety screening: Youth Projects is committed to being a child-safe organisation, providing an environment where children who come into contact with the organisation feel safe. Youth Projects has zero tolerance.
