Job Title: Part-Time Receptionist
Job Summary:
We are seeking a friendly and professional Part-Time Receptionist to join our team in the hospitality and catering industry. As a Receptionist, you will be responsible for providing excellent customer service by greeting and assisting guests, managing phone calls, and performing various administrative tasks. The ideal candidate must have exceptional communication skills, a positive attitude, and the ability to multitask efficiently.
Skills:
– Excellent verbal and written communication skills
– Strong interpersonal skills with the ability to build rapport with guests
– Proficient in using computer systems (MS Office Suite)
– Exceptional organizational and time management abilities
– Ability to handle multiple tasks simultaneously while maintaining attention to detail
– Knowledge of basic office equipment (phone system, fax machine, printer)
Responsibilities:
1. Greet guests warmly upon arrival; provide them with necessary information about the company’s services.
2. Answer incoming phone calls promptly; direct calls or take messages accurately.
3. Assist guests with check-ins/check-outs; process payments efficiently.
4. Maintain cleanliness of reception area; ensure it is tidy at all times.
5. Manage reservations for meeting rooms or event spaces as requested by clients.
6. Receive mail/packages/deliveries and distribute them accordingly within the organization.
7. Handle guest complaints or concerns professionally; escalate issues as necessary.
8. Maintain knowledge of current promotions/services offered by the company.
9. Perform general clerical duties such as photocopying, scanning documents, filing paperwork accurately.
Qualifications:
1. High school diploma or equivalent qualification required (additional education preferred).
2. Proven experience as a Receptionist or in a similar role is an advantage but not mandatory for entry-level candidates.
3. Strong customer service background with an understanding of providing exceptional hospitality experiences.
4. Proficiency in using computer systems/software applications (e.g., MS Office Suite).
5 .Ability to work independently with minimal supervision while also being a team player.
6. Excellent time management skills; ability to prioritize tasks effectively.
7. Professional appearance and demeanor, with the ability to maintain confidentiality.
8. Flexibility in working shifts including weekends, evenings, and public holidays.
Note: This job description is intended to convey information essential to understanding the scope of the Receptionist position and general nature of work performed. It is not an exhaustive list of skills, responsibilities, or qualifications associated with this role but provides a comprehensive overview for prospective candidates.
