Engagement & Experience Manager
Help make recovery a reality for people affected by eating disorders. In our model of care, every role will make a difference.
Be Part of the Solution!
- Wandi Nerida, based in Mooloolah Valley Sunshine Coast, Queensland.
- An innovative health service that will lead the way in eating disorder recovery.
- Surrounded by passionate and supportive colleagues.
- Great salary packaging options under a not-for-profit arrangement.
- This position is available immediately.
- Are You Ready to Help Make a Change?
At Wandi Nerida, our purpose is to provide a supportive therapeutic space to change the experience of those affected by eating disorders. We are situated on a beautiful, serene 25-acre block in the Mooloolah Valley on the Sunshine Coast and will make a significant contribution to improving treatment options for Australians with eating disorders.
Every position at Wandi Nerida contributes to the fabric that holds the participants at the centre of our care and we look forward to building a likeminded team committed to the overall wellbeing of our participants.
About the Role
As our Engagement & Experience Manager, you will act as a trusted clinical liaison, relationship builder, and advocate—strengthening connections between Wandi Nerida and referring clinicians, while ensuring a seamless and supportive experience for participants and families.
You will lead the design and delivery of a thoughtful, values-driven engagement program that builds clinical confidence, trust, and long-term partnerships with:
- GPs, psychiatrists, psychologists and allied health professionals
- Hospital and post-acute care teams
- National and international referrers, industry groups and governing bodies in the Eating Disorder Recovery space
- Wandi Nerida Participants care teams (families, close connections, referrers)
- Internally, this role being at the heart of the Relationship Engagement and Experience Team, and the broader Wandi Nerida and Butterfly teams
At the same time, you will oversee key internal functions across the participant journey—ensuring every interaction reflects our commitment to care, clarity, and professionalism.
Key Responsibilities and Duties include:
- Stakeholder Engagement & Clinical Relationships
- Build and nurture meaningful relationships with referrers across Australia and internationally
- Design and deliver a structured referrer engagement program
- Represent Wandi Nerida at conferences and within clinical networks
- Clearly and credibly articulate the Wandi Nerida model and outcomes
- Develop clinician-facing materials in collaboration with clinical and marketing teams
- Lead and support a small team across participant coordination, customer support, and data
- Monitor referral trends, market dynamics, and service opportunities
You will bring (selection criteria):
Essential:
- Experience engaging with healthcare professionals in complex clinical environments
- Strong understanding of referral pathways and the Australian healthcare system
- Proven leadership experience, with the ability to guide and support a team
- Exceptional communication skills—adaptable, calm, and professional
- A relationship-first mindset (not transactional or sales-driven)
- A genuine commitment to supporting individuals and families impacted by eating disorders
To see the full selection criteria and accountabilities, please view the Position Description
We welcome applications from people with lived experience of eating disorders (recovered for 2+ years), carers, and those passionate about making a difference.
We are committed to diversity, inclusion, and reconciliation, and warmly encourage applications from all backgrounds.
Requirements
Current Police Check and Working with Children Check (Blue Card)
Compliance with vaccination requirements (as per healthcare standards)
To Apply
All applicants should supply their resume and must address the Selection Criteria as detailed in the Position Description in a separate cover letter.
Applications should be submitted via seek, or by emailing your application to hr@wandinerida.org.au
Closing Date: 1 May 2026, please note that if we receive a high level of applications, the vacancy may close earlier than stated. Therefore, we would encourage you to submit your application as soon as possible.
Enquiries
For enquiries about this position, please email the hr@wandinerida.org.au, or contact Solenne Birouste 0455 219 886.
