Customer Success Officer – CV

About CareVicinity

CareVicinity is a next-gen care platform built to connect support workers and care recipients with ease, flexibility, and trust. We are a fresh, tech start-up built by a team that believes better care begins with better connections.

We are growing quickly and building something that genuinely matters. If you’re passionate about tech that makes a difference, welcome to CareVicinity.

Please note that Trilogy Care assists in the recruitment for this role.

What You’ll Do

• Onboard coordinators, clients, and providers so they are confident using CareVicinity from day one
• Help clients create profiles, post jobs, and secure workers for their requests, ensuring that postings are accurate and actionable
• Guide providers in creating and optimising profiles, applying for jobs, lodging shifts, and navigating payment information
• Drive job fulfilment by ensuring roles attract and match suitable providers, engaging directly where needed to close gaps fast
• Liaise closely with various departments to remove barriers and maintain smooth workflows from start to finish
• Deliver timely, professional support via chat, email, and phone, resolving questions and issues with empathy and clarity
• Monitor engagement and outcomes for both clients and providers, proactively recommending improvements to lift satisfaction and retention

You’re Our Kind of Person If You…

• Build trusted relationships and communicate clearly with a wide range of clients, providers, and stakeholders
• Bring a solutions focused, proactive mindset and adapt quickly to platform changes
• Have strong attention to detail and keep work accurate and compliant
• Are tech comfortable, quick to learn new systems, and confident navigating a modern SaaS platform
• Prioritise effectively and stay organised under pressure
• Thrive as a collaborative team player who can also work independently
• Care deeply about excellent customer service and great outcomes for clients and providers

What’s in it for you?

• 85K total package, inclusive of performance-based bonuses, plus super
• Fitness Passport providing subsidised access to hundreds of gyms, pools, and fitness centres nationwide
• Flexible work arrangements following probation (hybrid)
• Wellbeing support with access to mental health resources and wellness tools
• Monthly team socials where you finish early to connect, celebrate, and have fun
• Birthday leave so you can have the day off to celebrate you
• Career growth in a supportive, agile team with room for progression
• Modern office located on King Street, close to cafés, transport, and great local spots
• High impact role contributing directly to a fast-growing platform transforming the care industry in Australia

Sound Like You?

• Send us your CV and a short cover letter telling us why this role feels like your next step.
• Full working rights in Australia and a current police check are required (or willingness to obtain one).