Senior Customer Service Agent – Transport & Logistics

____ UNITY _____ INTEGRITY _____ INNOVATION _____

About Us:

At TIG, we’re more than just a workplace; we’re a comm-unity.

We believe in fostering a supportive, collaborative, and high-performing culture where everyone can thrive.

Established in 2001, TIG Freight Management is one of Australia’s leading providers of total freight management and logistics solutions.

www.tigfreight.com

What We Offer:

• Hybrid Working Arrangements
• Employee Assistance Program
• Free undercover parking
• Company Paid Parental Leave
• Novated Leasing
• Flexible Working Arrangements
• Team Socials
• Monday to Friday shift – 09:00 – 17:00
• Our office is close to public transport and great coffee
• Genuine Career Progression
• Paid Birthday Leave!

About the role:

As a National Freight Investigator, you will support your dedicated portfolio of customers, and follow up and resolve their enquiries, whilst keeping them in the loop on a regular basis.

We are a stand out due to our response times and proactive follow up back to our customers.

They LOVE us!

Enquiries mostly relate to:

• Delivery ETAs
• Short and damaged freight
• Monitoring of urgent consignments

The day looks like this:

• Lodge enquiries, bookings and provide quotes;
• Provide tracking and tracing information to clients and customers via phone and email;
• Generate consignment paperwork for customers;
• Assist customers in determining the best carrier for their request;
• Lodge enquiries, bookings and provide quotes.

About YOU:

• You want career stability
• You want a well paced, friendly working environment
• You’re known for your great customer service ethic
• You’re thorough, and keep great, detailed notes in the system

These roles don’t come up often and they’re for people who want a stable, fun and happy place to be.

If you enjoy building long lasting relationships with your customers, and love being the ‘go to’ person, we want to hear from you.

We’d love to hear from you!