The INS Group is a local success story and one of the longest-standing care providers in Australia, providing nursing solutions since 1984. In the 21st century, the INS Group is involved in the development and delivery of various eHealth technologies to support quality health care, regardless of our where our clients are based.
INS LifeGuard is a Wollongong-based call centre that responds 24/7 to calls for assistance across a range of medical and emergency circumstances. Our team of Responders are on hand to respond to medical alarms, lift emergencies and work health and safety incidents across Australia and around the world.
As a Customer and Sales Support Officer, you will assist in expanding the LifeGuard client base, while also supporting a range of administrative tasks. This role includes customer service, sales support, and, with training, will take on additional responsibilities in website updates, marketing, and document management, providing a comprehensive support experience for our team.
Your day to day tasks will involve:
- Taking inbound calls and being the first point of contact for existing or potential customers with INS
- Following up calls for individual and business customer feedback
- Contacting individuals who have expressed interested in the services
- Maintaining accurate records of contact and outcomes with potential and actual customers
- Contributing to reporting on sales targets
- Administrative Duties such as QMS Maintenance, Excel Analytics, Call Recordings & Transcripts:
- HubSpot and PandaDoc Administration:
- Telco & System Management:
- Other Marketing and Design Support like website updates and video editing
Candidates should demonstrate:
- Strong customer service experience, with a warm and friendly phone manner.
- Ability to work well in a team and independently.
- Experience in using MS Office, HubSpot, and basic video editing tools.
- Familiarity with Excel functions or data analysis techniques.
- Interest in supporting both client-facing and behind-the-scenes administrative tasks.
- A proactive attitude and willingness to take on varied responsibilities.
Personality is key for this position. While there is a sales component to the role, a strong background in customer service and a confident yet patient nature are what we are looking for. Your skills from industries such as hospitality or retail will help you succeed in this position.
The role may be offered as a traineeship for someone with customer service whose experience in administration to date is limited.
To apply, please address the Selection Criteria set in a Cover Letter and send through a current resume. Applicants who don’t address Selection Criteria may not be considered further.
Applications will be screened as they are received and the advertisement will close once a suitable candidate is identified. Please do not wait until the deadline to apply.
All applications will receive a response – it’s only common courtesy.
