Flexible Role – Full and Part-Time Opportunities – Must be based within 100km of Brisbane including Gold Coast or Toowoomba.
Find the working rhythm that suits your life with by joining a team that values flexibility and autonomy. This role offers a supportive working environment that adapts to your family and personal commitments. We offer:
• A flexible working structure designed to support your lifestyle.
• The ability to plan your workday around school runs, appointments, and personal priorities.
• A values-driven team that trusts and empowers you to work in the way that suits you best.
Summary of the Position:
The Support Coordinator is a client-focused practitioner responsible for delivering Support Coordination Services to FCS’ clients. This includes but is not limited to:
• Liaising with stakeholders.
• Meeting and interacting with clients.
• Actively supporting brand development through client’s acquisition and retention.
• Being central in the delivery of quality Support Coordination services.
Accountability:
The Support Coordinator reports directly to the Support Coordination Manager.
Individual attributes:
• Professional.
• Strong communicator.
• Outstanding time management skills.
Main responsibilities:
Client support:
• Assist clients with understanding their plan, funding and NDIS processes.
• Establish and maintain a good rapport and communication with clients and stakeholders in an age-appropriate manner.
• Respond to clients’ enquiries regarding the range of services provided.
• Implement and monitor clients’ plans and contracts. Develop reports as required.
• Complete all necessary documentation related to service delivery including recording billables and developing risk management plans.
• Prepare clients for plan reviews by assessing goals and needs, and identifying solutions to problems experienced while considering new goals.
• Strengthen clients’ informal support networks and life transition planning.
• Link clients with appropriate services and service providers (such as housing, health, education, and transport).
• Connecting clients with crisis services when unexpected events occur.
• Uphold the confidentiality of clients, their families and the organisation.
Operations:
• Meet individual and team KPIS.
• Contribute to brand development, recognition, and awareness.
Key selection criteria:
Mandatory General:
• Excellent communication (verbal and written).
• A minimum of 2 years’ experience in a customer-centric role.
• Good community network and networking skills.
• Strong customer service skills.
• Demonstrated ability to work as part of a team and autonomously.
• Hold, or be willing to obtain, a current criminal history screening positive notice card; a current Blue Card, NDIS Worker Screening, and first aid qualifications.
Appreciated:
• A relevant degree.
• Experience as a Coordination/Support Coordinator.
• Demonstrated knowledge of the NDIS principles and processes.
• Experienced of the Community Sector.
Other:
• Roadworthy vehicle and current driver’s license.
Pay dependent on experience.
