If you’re a natural problem-solver who thrives on variety, enjoys mentoring others, and is passionate about delivering high-quality ICT support, we’d love to hear from you.
The Bridge is a down‑to‑earth, community minded, not‑for‑profit that supports people with disability and anyone who’s faced disadvantage across south‑eastern and northern Melbourne. We’re all about creating real opportunities and helping people reach their goals—whether that’s through employment pathways, NDIS support, respite and recreation, community activities, or building life skills.
We’re looking for an experienced and proactive Advanced Technical Support Engineer to join our ICT team. In this senior role, you’ll take ownership of complex technical issues, support critical infrastructure, and play a key part in strengthening our systems, security, and service delivery.
What you’ll do
- Own escalated Level 3 incidents across servers, networks, cloud, apps, and end‑user environments.
- Support and optimise Microsoft 365, Azure, AD, Windows Server, virtualisation, and networking.
- Maintain and improve systems, assist with upgrades and migrations, and proactively prevent issues.
- Work with vendors to resolve advanced faults and manage SLAs.
- Create clear technical documentation and contribute to our knowledge base.
- Mentor Level 1–2 staff and uplift team capability.
- Support security practices, incident response, and system hardening.
- Deliver excellent customer service and uphold organisational values.
What you’ll bring
Essential
- 3–5+ years in senior ICT support or system admin.
- Strong skills in Microsoft 365, Azure, AD, Windows Server, networking, and virtualisation.
- Excellent troubleshooting and customer service.
- Experience using ticketing systems and working to SLAs.
Desirable
- MSP or enterprise background.
- Relevant certifications (Microsoft, ITIL, VMware, networking).
- Cyber security exposure and experience with tools like ThreatLocker, Zscaler, Vulscan, or SentinelOne.
Join an environment where you’ll feel valued, supported, and inspired to make a difference with a passionate, supportive team making a real difference every day.
- Access up to $18,500 in Not-For-Profit Salary Packaging
- Support your work/life balance with flexible working arrangements
- An extra day of leave in your birthday month
- Connect to a range of services with Sonder EAP including counselling, nutritional, medical and financial professionals
- Maintain your health and wellbeing with discounts to your private health insurance
- Start your new role with a comprehensive induction and training
- Be part of a team that cares about your ongoing professional development
- Opportunities to build your skills and gain new experiences across the organisation
We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. We warmly welcome people from all backgrounds and life experiences to apply. If you need any assistance or adjustments during the recruitment process, please let us know — we’re here to help.
