The Bridge is a community‑minded, not‑for‑profit organisation supporting people with disability and those facing disadvantage across south‑eastern and northern Melbourne. We’re practical, hands‑on, and committed to making a genuine difference in people’s lives.
As our Level 2 Technical Support Officer, you’ll play a key role behind the scenes — keeping our staff connected, our systems running smoothly, and our teams equipped to deliver life‑changing support. If you’re a reliable tech all‑rounder who enjoys solving problems and helping people do their best work, you’ll fit right in.
What you’ll do
- Resolve escalated hardware, software, application, and network issues.
- Support Windows (primary), limited macOS, and basic Linux environments.
- Troubleshoot networking (TCP/IP, DNS, DHCP, connectivity).
- Support Microsoft 365, email, and core business apps.
- Deploy and maintain end‑user devices and software.
- Configure and maintain systems, assist with upgrades, patches, and new tech rollouts.
- Manage user accounts and access permissions.
- Handle tickets within SLAs, document fixes, and escalate when needed.
- Maintain documentation and share knowledge with Level 1 staff.
- Provide clear, friendly support and build positive stakeholder relationships.
- Support security, compliance, and OHS requirements.
- Travel between sites as required.
What you’ll bring
- 2–3 years’ experience in IT support or service desk.
- Strong troubleshooting across hardware, software, and networking.
- Solid Windows support + some macOS exposure.
- Working knowledge of Microsoft 365 and enterprise apps.
- Experience with ITSM/ticketing tools.
- Strong communication, problem-solving, and ability to manage multiple priorities.
- Ability to work independently and adapt to different site environments.
Join an environment where you’ll feel valued, supported, and inspired to make a difference with a passionate, supportive team making a real difference every day.
- Access up to $18,500 in Not-For-Profit Salary Packaging
- Support your work/life balance with flexible working arrangements
- An extra day of leave in your birthday month
- Connect to a range of services with Sonder EAP including counselling, nutritional, medical and financial professionals
- Maintain your health and wellbeing with discounts to your private health insurance
- Start your new role with a comprehensive induction and training
- Be part of a team that cares about your ongoing professional development
- Opportunities to build your skills and gain new experiences across the organisation
We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. We warmly welcome people from all backgrounds and life experiences to apply. If you need any assistance or adjustments during the recruitment process, please let us know — we’re here to help.
