Administration Support Officer

Summary:

The Guest Services Officer plays a vital role in ensuring a positive experience for all our guests. This part-time position involves providing exceptional customer service, addressing guest inquiries, scheduling guest programs, arrivals, and departures, and supporting the administrative functions of the organisation. The ideal candidate will contribute to a welcoming atmosphere and uphold the standards of our establishment.

Responsibilities:

• Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
• Respond to guest inquiries and resolve any issues or complaints in a timely manner.
• Maintain accurate records of guest interactions and transactions.
• Support the administrative team with various tasks, including program scheduling, staff appointments, guest coordination, and customer service.
• Coordinate with other departments to ensure guest needs are met efficiently.
• Contribute to facilitating a clean and comfortable environment for our guests
• Assist in the preparation of reports and documentation as required.

Qualifications:

• High school diploma or equivalent qualification.
• Previous experience in a customer service or administrative role is preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Proficient in using office software and technology.
• Excellent organisational skills and attention to detail.