Expressions of Interest – AGENT SUPPORT PARTNER

The Agent Support Partner will be responsible for providing high quality customer service and campaign coordination for the sales agents. Facilitates all aspects of customer service and administration including; document preparation and creation, database management, processing listings and exchanges via the relevant software platform, preparing documentation for appraisals and proofing and creating marketing.

Deliverables:

• Assist with day-to-day support services including administration and database management.
• Process all listings, sales and appraisals via the required software platform currently within AgentBox.
• Coordinate vendor, purchaser and solicitor correspondence as required.
• Generate agency agreements and marketing campaigns/schedules within Realtair and RealHub.
• Coordinate marketing proofs for agent and vendors’ approval.
• Coordinate approval of marketing components ensuring accuracy for booking dates and description of properties.
• Liaising with the compliance team to ensure accuracy of listings throughout the sale process.
• Assist with agent personal marketing requirements, marketing templates and distribution.
• Organise and manage workflow through email and diary management.
• Coordinate and facilitate the training, integration, and onboarding of new agents into the business.
• Communicate with new agents to understand their business needs ensuring a seamless transition into the company.
• Assisting with internal website management.
• Work with Remote Professionals (offshore team) to ensure tasks are being done efficiently.
• Work with the Head of Operations to improve internal processes for agents.

Skills/Attributes:

• Experience with Agent Box, Realtair, RealHub ideal
• Flexibility, adaptability and the ability to multi-task
• Strong administrative skills
• Customer service orientation and exceptional people skills
• Ability to prioritise
• Organisational and time management skills
• Excellent written and verbal communication skills
• High attention to detail