Join the TGI Sport Team:
TGI Sport is a tech-led global sports media company that is trusted
by the world’s premium sporting organisations since 1997. With over 15 offices
and 440 employees worldwide, we support over 5,000 events through pioneering
technology solutions, global media rights expertise and leading sports
marketing knowledge.
Our TGI Merchandise
team are experts in engaging fans through product, who work together to create
a seamless consumer journey that delivers benchmark outcomes for both fans and
our partners.
The Opportunity:
We’re looking for
an experienced Retail Manager to take responsibility for the
day-to-day operation and performance of our Adelaide retail store. You’ll
ensure a high standard of customer experience, strong operational efficiency
and consistent sales delivery, while supporting the broader retail strategy.
Working closely
with the Head of Buying, you’ll own store operations and event-based retail
delivery, playing a key role in how fans experience our brand on site and on
game days
What
you’ll be doing
- Managing the day-to-day operations of the retail store to ensure
smooth, professional and efficient trading.
- Delivering strong customer service standards and creating a
positive, engaging retail environment.
- Driving store performance, contributing to strategies that maximise
revenue, margin and sell-through.
- Maintaining store presentation, merchandising standards and product
displays in line with brand guidelines.
- Managing stock levels, replenishment and inventory accuracy in
collaboration with warehouse and inventory teams.
- Ensuring POS systems, cash handling procedures and operational
processes are followed correctly.
- Supporting onboarding and training of casual and part-time retail
staff.
- Rostering staff across both store and event operations to meet
service and budget requirements.
- Providing leadership and direction to retail team members during
store trading and event days, fostering a positive team culture focused on
customer service and sales performance.
- Assisting the Head of Buying in delivering retail sales targets and
operational goals.
- Providing insights on product performance, customer feedback and
sales trends to inform decisions.
- Supporting product launches, promotions and retail campaigns, and
maintaining high standards of operational compliance and reporting.
What
we’re looking for
- Great oral and
written communication skills across email, phone and video conferencing.
- Excellent stakeholder
management skills, with the ability to flex your style to different internal
and external audiences.
- Strong collaboration
skills, able to work with multiple stakeholders to achieve common goals and
meet timelines.
- Exceptional
organisational skills and attention to detail, with the ability to work
autonomously, monitor deliverables and ensure timely completion of projects.
- High-level Microsoft
Office skills, including Excel and PowerPoint, and familiarity with Microsoft
SharePoint.
- Experience with stock
management systems (NetSuite preferred) and POS/eCommerce platforms (Lightspeed
and BigCommerce preferred).
- Personable, friendly
and solutions-based approach to work, with the ability to work effectively in a
team environment.
- Ability to work
within tight deadlines and under pressure, taking direction when needed while
also working independently.
- Initiative-taker who
is keen to learn, challenge ideas and take on feedback.
- Relevant tertiary
qualification in Business, Finance or Economics (preferred)
The TGI Sport Advantage:
TGI Sport is uniquely positioned to bring together technology,
creativity, expertise, and talent to deliver solutions that set us apart on the
global stage. This creates unparalleled opportunities – not just for our
partners, but for our people as well.
-
Growth of
our people: We prioritise individualised career development
and progression. Learning and Development at TGI Sport spans in-house
training programs and on-the-job learning, ensuring your growth aligns
with our success.
-
Organisational
growth: since 1997 we have consistently expanded. As we
grow, so too do the opportunities for our team members throughout
Australia, the UK, Europe and the Americas.
-
Empowering
innovation: We empower our team members to push the
boundaries and think creatively. By providing the autonomy to innovate, we
deliver impactful solutions that benefit our clients, talent, and
partners.
TGI Sport is an equal opportunity employer, all
applicants will be considered regardless of your race, sexuality, religion,
colour, gender identity or parental status. We strongly encourage Aboriginal
and Torres Strait Islander people to apply.
