Head of Project Delivery

TRANSFORMING THROUGH TECHNOLOGY

Our Purpose

We transform the way people operate and interact with public venues, places, and major events.

Our Role

We digitise Australian’s most known and recognised brands.

What We Do

TechMedia sits at the intersection of technology, media and the physical retail world, designing, building and operating advanced digital media networks in high traffic environments. On any given day our teams deploy large scale LED / LCD digital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance for advertisers and ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers, creatives and commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.

POSITION OVERVIEW

As Head of Project Delivery, you will lead the discipline that turns strategy into reality. You will be responsible for the end-to-end delivery of projects across the organisation, ensuring that complex initiatives are planned rigorously, executed with precision and completed to the highest standards of quality, timing and cost control. This role sets the operating rhythm for delivery, establishing the systems, governance and accountability required to consistently deliver at scale.

Beyond execution, the role is responsible for building a culture of delivery excellence. You will lead and mentor a team of project managers and coordinators, strengthening capability, improving processes and ensuring that every project contributes to the organisation’s commercial and operational objectives. Working closely with leadership, clients and cross functional teams, you will ensure that ambition is matched by disciplined delivery and that the organisation earns a reputation for projects that are executed thoughtfully, reliably and exceptionally well.

RESPONSIBILITIES 

Customer 

• Champion customer outcomes, product adoption and customer experience. 
• Contribute to the development and execution of strategies aimed at customer growth. 
• Reduce churn and drive new business growth through greater advocacy. 
• Support the technical assessment as part of the sales process. 
• Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate. 

Project Management 

• Help define and allocate what the roles and responsibilities in a project will be for team and self. 
• Ensure delivery teams prioritise customer needs to successfully achieve all key milestones and product outcomes within scope, on time, and within budget, while meeting expected standards. 
• Proactively report and address issues such as variances, ensuring clear communication and resolution to maintain customer satisfaction. 
• Cultivate and strengthen stakeholder relationships through transparent communication, comprehensive documentation, and effective negotiation to ensure product delivery and attainment of desired outcomes and benefits. 
• Ensure on-site project commissioning works in Australia & New Zealand are scheduled & fulfilled to meet customer requirements. 
• Orchestrate on-site support and consulting at remote sites as necessary to address customer needs promptly and effectively. 
• Facilitate hardware installations and services to meet customer needs efficiently and accurately. 
• Test new equipment to assess capabilities, suitability, and limitations, providing valuable insights to customers. 

Commercial, Budget & Solution Ownership 

• Own the financial integrity of project delivery, including the development of end to end project budgets, cost models and forecasts from concept through to completion. 
• Establish clear cost baselines, track performance against budget, and actively manage variances to protect margin and delivery outcomes. 
• Partner with Finance and Procurement to support commercial negotiations with suppliers, contractors and partners, ensuring value for money, risk mitigation and alignment to delivery timelines. 
• Lead procurement input for major projects, including scope definition, vendor selection, pricing negotiations and contract readiness, ensuring commercial terms support delivery success. 
• Drive early stage solution ideation, working with sales, engineering and operations to shape practical, scalable and cost effective delivery models that meet customer needs and commercial objectives. 
• Translate customer requirements and strategic intent into executable delivery solutions, balancing innovation with operational realism. 
• Provide commercial insight and delivery input during presales and project initiation phases to ensure solutions are deliverable, costed accurately and aligned to organisational capability. 
• Ensure all project solutions are designed with whole of life cost, supportability and scalability in mind. 

Team 

• Formulate and execute strategies aimed at achieving customer satisfaction, retention, and overall business growth. 
• Lead customer-centric team, fostering collaboration across functions to ensure outstanding support and value delivery to customers. 
• Work collaboratively with various TechMedia teams to ensure seamless operations and to enhance the overall customer experience. 
• Invest in the professional development of team members, promoting a culture of excellence, collaboration, and customer focus. 

Compliance 

• Ensure compliance with industry standards and quality assurance practices, maintaining a high level of service and operational standards. 
• Identify and manage risks associated with hardware deployments, implementing proactive measures to mitigate potential issues. 
• Contribute to a safe and healthy workplace, in accordance with PMY’s Occupational Health and Safety Policies and relevant legislative requirements.  

KNOWLEDGE, SKILLS & EXPERIENCE 

• Demonstrated experience leading complex project delivery functions, with accountability for large scale technology or infrastructure deployments delivered on time, on budget and to high quality standards. 
• Experience delivering digital infrastructure, AV, digital signage, LED or networked technology projects in high traffic commercial environments such as retail, transport, property or media networks. 
• Strong leadership capability with a proven ability to build, mentor and develop high performing project managers and coordinators while establishing a culture of disciplined delivery and accountability. 
• Excellent stakeholder management and communication skills, able to work confidently with clients, landlords, contractors, technology vendors and internal commercial teams. 
• Deep understanding of structured project delivery frameworks including governance, scheduling, risk management, procurement, commissioning and handover in complex operating environments. 
• Commercially minded with strong cost control, contract awareness and the ability to balance delivery performance with financial outcomes. 
• Highly organised with the ability to manage multiple concurrent projects across different locations while maintaining attention to detail and delivery discipline. 
• Strong analytical and problem-solving capability, with the ability to anticipate delivery risks, resolve issues quickly and maintain momentum across complex projects. 
• Experience operating within technology, engineering, construction, digital infrastructure or media network environments where physical assets, software platforms and operational teams intersect. 
• Tertiary qualifications in engineering, project management, construction management, technology or a related field are highly regarded. Professional certifications such as PMP, Prince2 or equivalent are advantageous.