About us
Founded in 1987, Tasmanian Walking Company (TWC) has been a pioneer in eco-tourism, offering guided walks in some of Australia’s most iconic landscapes. Over the years, TWC has expanded its offerings. In 2015, we expanded to the mainland and formed a partnership with the Australian Walking Company (AWC). In 2022, we introduced Guided by Nature, bringing our expertise to global destinations. At TWG, we are united by our passion for environmental sustainability, cultural integrity, and delivering extraordinary walking experiences.
About the role
This is a full-time position based in Launceston.
We’re looking for an experienced Sales Manager to lead our Sales team and drive strong commercial performance while ensuring an exceptional guest experience from first enquiry through to booking.
Reporting to the Head of Sales & Marketing, you will oversee the day-to-day operations of the Sales team, support team development, and improve sales processes to maximise enquiry conversion and trip loading.
What you’ll be doing
Your key responsibilities will include:
- Leading, mentoring and supporting the Sales team to deliver excellent guest service and sales outcomes
- Overseeing team workflows to ensure enquiries, bookings and guest communications are managed efficiently
- Supporting recruitment, onboarding and ongoing training within the Sales team
- Driving improvements to enquiry-to-sale conversion and overall sales performance
- Reviewing and refining sales processes to improve efficiency and revenue opportunities
- Monitoring reservations performance through reporting and KPI tracking
- Working with the Head of Sales & Marketing to implement scalable sales systems and processes
- Managing yield and trip loading to optimise availability and revenue
What you will bring
- Minimum 3 years’ experience in a sales role (preferably in tourism), including experience leading a team
- Excellent communication, problem-solving and critical thinking skills
- High attention to detail and commitment to guest experience
- Experience using a Customer Relationship Management (CRM) system
- Proficiency in Microsoft Office suite
What’s in it for you?
- Sales Incentive Plan (up to 25%)
- Established employee wellbeing program
- Family & friends discounts across our walking products
- Flexible work arrangements
- Opportunities for training, social and professional development
- Access to our pro-deals program for discounted adventure gear
Why join us?
You’ll join a purpose-driven organisation that delivers once-in-a-lifetime experiences while treading lightly on the planet. Tasmanian Walking Company has been inducted into the Australian Tourism Hall of Fame and continues to expand globally under our Guided by Nature banner.
As Sales Manager, you’ll play a key role in shaping how guests begin their journey with us.
How to Apply
Please provide your current resume and a cover letter telling us why you’re excited about this opportunity.
Tasmanian Walking Company is committed to fostering a diverse, inclusive, and respectful workforce and we strongly encourage applications from people of all genders, cultures and walks of life. Aboriginal and Torres Strait Islander people are encouraged to apply.
Closing Date: 05th April
