Position Summary
Tangentyere Council Aboriginal Corporation (TCAC) is a community controlled Public Benevolent Institution delivering human services and social enterprise activities for the benefit of Aboriginal people from the Alice Springs Town Camps, urban Alice Springs, and Central Australia.
Tangentyere Employment Services (TES) delivers the Remote Australia Employment Service (RAES) for Alice Springs Town Camps, outstations in the region, and Amoonguna, and the Municipal and Essential Services program which undertakes required services for common areas across all Alice Springs Town Camps.
The position is responsible for assisting jobseekers to find sustainable employment. You will assess job seeker’s individual needs, develop tailored job plans, and provide support services such as skills training, job search assistance. You will connect each person with the right employers, and services available in the community to meet their identified needs. As part of this role, you will
• Assess job seeker needs by evaluating individual skills, experience, and barriers to employment, as well as detailing their aspirations and goals.
• Create customised job plans that outline the steps required to secure employment, including training, work experience, overcoming vocational and non-vocational barriers and linking them to other support services
• Help job seekers with job search assistance, resume development, and interview skills training, to prepare them for the workforce.
• Keep accurate records of interactions with job seekers and ensuring compliance with RAES guidelines.
Cultural activities, work experience, training, mentoring, and activities that support the economic development of the community, may also be part of a job seekers employment and participation.
The TES Service Model is designed to maximise job seekers’ choice and control of their pathway to employment. The Case Management Consultant supports the job seeker to navigate their pathway, drawing on the range of resources and connections in our wrap around model and using a strengths-based assessment approach.
As part of your role, you will be working with children, people with a disability and people who are vulnerable. It is your obligation to always ensure their safety and report any concerns in line with our duty of care obligations. We have zero tolerance when it comes to abuse of any kind and will take disciplinary action, including and up to termination of employment, should we determine that abuse has taken place or there has been a failure to report any suspected or alleged abuse.
Responsibilities
• Ensure the delivery of high-quality employment consultant services.
• Manage a caseload of job seekers and maintain records of services provided.
• Undertake assessment of a jobseeker’s strengths and barriers to employment and work with job seeker to develop an Individual Job Plan.
• Monitor job seekers’ participation and progression in their activities through fortnightly/monthly contacts.
• Collaborate with colleagues to identify job seekers and place them into training, work experience and job opportunities
• Assist with achieving quality management objectives across the organisation.
• Assist with achieving safeguarding objectives across the organisation.
• Assist with achieving compliance objectives across the organisation.
• Other reasonable duties as required.
Qualifications and Selection Criteria
Required
• Good knowledge of Australian Government Employment Services in general and detailed knowledge of the RAES Program
• Demonstrated ability to effectively manage a client caseload, develop employment/participation pathway plans, monitor participation, and achieve sustainable employment for job seekers
• An understanding of the barriers to employment and the effects of unemployment on job seekers
• Well-developed computer skills and experience in recording services in an online database and Microsoft 365 programs
• A detailed knowledge of local industries and their skills needed, employers, and employment opportunities in Central Australia
• Ability to work constructively with employers, registered training organisations, community services and other stakeholders to increase opportunities for job seekers.
• Current NT Drivers Licence, NT Working with Children (Ochre) Card, satisfactory Police Check, and proof of full (3) vaccination against COVID-19.
Desired
• Current First Aid Certificate, or ability and willingness to attain.
• An understanding of Aboriginal culture as well as a broad range of contemporary issues affecting Central Australian Aboriginal people.
