**Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**
We are seeking a Support Coordinator to join our Service Development team. You will work closely with NDIS participants and their families – helping them to understand and implement their plans, connect with the right providers, manage their funding and work toward greater independence. A strong focus of this role is supporting participants to explore the NDIS Home and Living space.
Working Hours: Full time, hybrid working after an initial 3 month in-office period.
About Us
SILC is a NFP cooperative and a NDIS registered provider of supported independent living supports. We are a pioneering NDIS Accommodation Provider, on a mission to redefine housing with people with disability and their families. We uniquely empower families to design and govern tailor-made housing solutions. We’re all about enriching life experiences for people with disability and fostering connections among families and communities.
Key Responsibilities:
- Help participants understand and implement their NDIS plans.
- Connect participants with providers that fit their actual needs.
- Support accommodation exploration, co-design and transition.
- Monitor budgets and keep participants informed about their funding.
- Chair MDT meetings and coordinator across stakeholder teams.
- Prepare documentation for plan reviews and NDIA submissions.
- Maintain accurate case notes and billing records.
Required:
- Working knowledge of the NDIS – plans, funding categories and how the system operates.
- Experience in the disability sector, or a genuine drive to build a career here.
- Strong organisational skills and the ability to manage a varied caseload.
- A person-centred approach – you listen well and empower others.
- Clear communicator who builds trust with participants, families and providers.
- Valid driver’s licence and willingness to travel to client meetings.
Qualifications and Checks:
- NDIS Workers Screening Check
- NDIS Working with Children Check
- Current and valid work rights in Australia
- Current First Aid and CPR Certificates (or willingness to obtain)
- COVID-19 Vaccination certificate
- NDIS Worker Orientation Module (or willingness to obtain prior to commencement)
- Valid Australian Driver’s License
- Understanding of the UN Convention on the Rights of Persons with Disabilities and NDIS Code of Conduct
What We Offer
- 12% superannuation
- 5 weeks annual leave per year
- Salary packaging option of up to $15,999
- Access to Employee Assistance Program
- Ongoing professional development opportunities
- A supportive and inclusive work environment
- Structured onboarding and development
- Regular supervision and mentorship from experienced colleagues
- Hybrid working after an initial 3-month in-office period
- A small, values-drive team where your work genuinely matters
Equal Opportunity Employment
SILC is an equal opportunity employer committed to creating an inclusive workplace. We welcome applications from people of all backgrounds regardless of age, disability, gender, race, religion, sexual orientation, or other protected attributes.
This role requires cultural sensitivity and the ability to work respectfully with people whose values and practices may differ from your own.
How to Apply
Please apply via Seek including your resume and a cover letter addressing:
- why you are passionate about supporting people with disabilities and their families to achieve good outcomes within the NDIS; and
- why you are eager to pursue this role
**Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**
