**Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**
About SILC
SILC is a not-for-profit cooperative, and NDIS registered provider of supported independent living services. We believe that people with disabilities, together with their families, are best positioned to make decisions about where they live, who they live with, and who supports them. We assist families to establish cooperatives that run family-governed homes for their family members.
About This Role
We are seeking a House Manager who will take responsibility to support and lead the operations of Welcome Home Springwood, which provides accommodation support services for two young adults living with complex support needs. Welcome Home Springwood is supported by a team of support workers. As House Manager, you will lead this team to meet residents’ needs and ensure the smooth operation of the home.
Working Hours: Flexibility to meet the needs of Welcome Home Springwood including:
- 10 hours of practice leadership/administration per week
- At least 3 shifts of direct support shifts per week with opportunity to increase
About Welcome Home Springwood
Vision: A world where people with disability are:
- safe and known – by living in stable, quality accommodation with chosen housemates of mixed ability, support staff they choose, in a location that fosters community access
- connected and growing – by being in living, mutual friendships and belonging to healthy disciple-making churches
- celebrated and loved – by being surrounded by friends
Mission: As a Cooperative within the SILC, our mission is to create a great, sustainable home and life experience for our residents and potential future residents
Values: Welcome Home Springwood is guided by six core values:
- being – we will value each member for who they are
- becoming – we will value every member for who they are becoming and the ways that they are growing
- believing – we value the spiritual life of every member
- belonging – we value relationships that create a context where every member is missed when they are not around
- blessing – we value the way every member can do something positive for others
- being blessed – we value mutual relationships where every member can experience gifts and appreciation from others
Key Responsibilities:
- Establish and embed NDIS values in organisational culture and practice
- Build and maintain consistent good practice across all operations
- Be actively present in the home environment to lead and develop the support team
- Oversee and manage daily operations of the house
- Provide direct support to residents, including personal care, meal preparation, and household tasks
- Monitor and report on residents’ physical and emotional well-being
- Collaborate with team members, families, and healthcare professionals
- Manage staff rostering to match worker capabilities with residents’ needs and preferences
- Establish a learning culture through debriefing, coaching, and feedback
- Establish systems to support health and manage risk
- Apply principles of positive behaviour support when implementing behaviour support plans
Supporting Residents in their Chosen Lifestyle
Welcome Home Springwood residents have chosen to live in accordance with Christian values and practices as part of their lifestyle preferences and self-directed living goals. As part of providing person-centred support, the Cooperative House Manager will need to:
- Respectfully support residents in maintaining their chosen daily routines, which include prayer before meals and Bible reading
- Facilitate residents’ participation in activities that are important to them, including church attendance and connection with Christian community
- Liaise with service providers that support residents’ goals, including the Chaplaincy services offered by Our Place Christian Communities (ourplacecc.org.au)
Applicants from all faith backgrounds and belief systems are welcome to apply. The key requirement is the ability to provide respectful, person-centred support that enables residents to live according to their own values and preferences.
ESSENTIAL REQUIREMENTS
Experience:
- 3+ years working in the disability sector or residential care setting
- Experience leading and managing teams
Skills and Knowledge:
- Strong understanding of person-centred care and NDIS participants’ diverse needs
- Strong knowledge of the NDIS and best practice approaches in disability services
- Sound understanding of health and safety practices
- Highly developed interpersonal, communication and negotiation skills
- Proven leadership and management abilities
- Sound organisational skills with ability to work independently and manage competing priorities
- Demonstrated proficiency in office IT applications
Qualifications and Checks:
- NDIS Workers Screening Check
- Current and valid work rights in Australia
- Current First Aid and CPR Certificates (or willingness to obtain)
- NDIS Worker Orientation Module (or willingness to obtain prior to commencement)
- Valid Australian Driver’s License
- Understanding of the UN Convention on the Rights of Persons with Disabilities and NDIS Code of Conduct
Desirable Criteria
- Roster and budget management experience
- Experience in leading compliance and risk-related activities
- Understanding of autism and function of behaviour are highly desirable
What We Offer
- 10 hours per week of admin/practice leadership + wages from face-to-face support
- 12% superannuation
- 5 weeks annual leave per year
- Salary packaging option of up to $15,999
- Access to Employee Assistance Program
- Ongoing professional development opportunities
- A supportive and inclusive work environment
Equal Opportunity Employment
SILC is an equal opportunity employer committed to creating an inclusive workplace. We welcome applications from people of all backgrounds regardless of age, disability, gender, race, religion, sexual orientation, or other protected attributes.
This role requires cultural sensitivity and the ability to work respectfully with people whose values and practices may differ from your own.
How to Apply
Please apply via Seek including:
- a brief cover letter addressing the questions below and your experience supporting individuals with complex support needs; and
- your current resume
**Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**
Cover Letter Questions
Please include responses to all of the following:
- What methods do you use to build strong relationships with residents, families, and multidisciplinary teams?
- Please share an example of a time you supported a team through a complex staffing situation, a change management project, or a resident-related challenge. What actions did you take, and what was the outcome?
- How would you approach meeting NDIS Practice Standards while managing risk and ensuring effective quality systems are in place?
- How do you support and empower teams to deliver high-quality care to residents, while also fostering staff engagement and job satisfaction?
- Why do you think this role sounds like the next step for you?
