Receptionist
STTARS (Survivors of Torture and Trauma Assistance and Rehabilitation
Service)
- Permanent Part-time
- 4 days per week: Monday, Tuesday, Wednesday and Friday, 9:00 am – 5:00
pm
- SCHADS Award 2010 Level 3
- CBB salary packaging up to $15,999
- Specialist, client-centred torture and trauma counselling service
About STTARS
Survivors of Torture and Trauma Assistance and Rehabilitation Service
(STTARS) is a non-government, not-for-profit organisation that has been
operating in South Australia since 1991. We have no political or religious
affiliations and are proudly committed to inclusion, equity, and respect for
all people. STTARS welcomes individuals of all ages, abilities, ethnicities,
cultures, genders, sexual orientations, languages, and religious beliefs, and
is an LGBTQIA+ friendly service.
Our vision is a world where human rights are respected and violations
are challenged. Our mission is to support survivors of torture and trauma to
find their voices and rebuild their lives.
About the role
We are seeking a bright, proactive, and culturally sensitive
Receptionist to provide first-contact, front-of-house support to the
organisation. Reporting to the Executive Support and Administration Lead, this
position will be responsible for ensuring all who contact STTARS receive a
warm, respectful, and trauma-informed welcome and are assisted and directed
appropriately.
This position is worked across set days and hours: Monday, Tuesday,
Wednesday and Friday, 9:00 am to 5:00 pm.
This role requires a high level of professionalism, attention to detail,
and an ability to adjust based on competing priorities. A commitment to
consistently providing a high standard of work is essential.
Key Responsibilities
- Provide a warm, respectful, and trauma-informed welcome to all clients, visitors, interpreters, and stakeholders entering STTARS
- Respond to telephone, email, and in-person enquiries in a timely, confidential, and culturally sensitive manner
- Manage appointment bookings, confirmations, changes, and interpreter requests accurately in consultation with relevant staff
- Maintain the waiting room and reception area in a clean, calm, organised, and welcoming state
About You
You are organised, approachable, and committed to delivering respectful,
client-centred service. This role would be particularly well suited to someone
with a strong background in reception or front-of-house environments, such as a
medical receptionist or similar.
You will demonstrate:
- Excellent interpersonal and communication skills
- A professional, calm, and empathetic manner
- Strong organisational and time management abilities
- Attention to detail and the ability to manage competing priorities
- Proficiency in Microsoft Office and general office systems
- Knowledge of, or willingness to develop an understanding of, issues affecting refugees, asylum seekers, and people who have experienced torture and trauma
If you are committed to providing respectful, trauma-informed service
and would like to contribute to an organisation making a meaningful difference,
we encourage you to apply.
Employment Requirements
The successful applicant will be required to provide or obtain the
following before commencement:
- A current and valid Working with Children Check (WWCC), or willingness to obtain one
- A current and valid National Criminal History Check (Police Clearance), or willingness to obtain one
- Photo ID
- Evidence of right to work in Australia
Applications close at COB, Friday, 17 April 2026. STTARS reserves the
right to close applications prior to this date.
Applications including a cover letter and CV should be addressed to
Stevie Guzman, Executive Support and Administration Lead. For a confidential
discussion, please contact Stevie on (08) 8206 8900.
For a copy of the Position Description, please visit the careers page of our website at www.sttars.org.au/get-involved/employment
