Make a meaningful impact in a fast-paced, purpose-driven role
Are you calm under pressure and thrive in a fast-paced environment where every minute counts? Striive Care is seeking a capable and responsive Workforce Scheduling Coordinator who can manage shifting priorities and urgent service needs with confidence and precision.
Join us in making a real difference in the lives of children, young people, and individuals with disabilities.
About Striive Care
At Striive Care, we are driven by purpose and people. We deliver high-quality support services to children, young people, individuals with disabilities, and those living with mental illness. Our culture is built on respect, empowerment, inclusivity, and collaboration. We work together with families, caregivers, and communities to nurture independence while promoting safety and wellbeing.
About the Role
As a Workforce Scheduling Coordinator, you will manage support worker rosters across multiple service streams, responding to real-time changes while maintaining service continuity and compliance.
This role suits someone who thrives in dynamic environments, thinks on their feet, and approaches challenges with a solutions-focused mindset.
Key Responsibilities
• Create and maintain master rosters across multiple service sites, aligning staff availability with client needs.
• Respond promptly to same-day changes including cancellations, no-shows, and urgent shift coverage requests.
• Coordinate daily shift allocations while maintaining service continuity.
• Escalate unfilled shifts or urgent service disruptions through appropriate channels.
• Ensure rostering system data is accurate, real-time, and reflects all changes as they occur.
• Liaise with Service Managers and Operations Manager to plan ahead and anticipate workforce requirements.
• Monitor rostering efficiency and adapt schedules quickly to minimise client impact and ensure compliance.
• Provide timely support to staff and clients during out-of-hours emergencies as part of the on-call roster.
What We are Looking For
• Demonstrated experience in rostering or workforce scheduling within high-volume, time-sensitive environments.
• Ability to work with a strong sense of urgency while maintaining attention to detail and quality.
• Sound knowledge of relevant award conditions and rostering compliance requirements.
• Proficiency in Workforce Management Software. Flow Logic, ShiftCare, Skedulo, Carelink, or similar.
• Excellent time management skills and the ability to prioritise urgent and competing demands.
• Strong verbal and written communication to coordinate with multiple stakeholders under pressure.
• Resilience and professionalism when managing challenging or time-sensitive situations.
• A collaborative, client-centred mindset and commitment to service quality.
Why Join Striive Care?
• Be part of a meaningful work environment where your contribution directly impacts service delivery.
• Opportunities for professional growth and development.
• Access to free confidential counselling services for you and your immediate family.
• Inclusive, diverse and respectful work culture committed to wellbeing.
Pre-Employment Requirements
• Satisfactory National Criminal History Check.
• Valid Working with Vulnerable People (WWVP) Check.
• Commitment to safe, responsive and high-quality service delivery.
• Out of home care clearance.
