House Coordinator – Semi Indpendent Living Program

At Stepping Stone House, we truly believe in inspiring youth to build their future and be the very best they can be! 

We are seeking a passionate and enthusiastic House Coordinator who will be responsible for a Semi-Independent Living Program. This is a fulltime role based in Dulwich Hill, where YOU can grow and make a difference. 

About Stepping Stone House 

Stepping Stone House is a not-for-profit charity that provides accommodation and personal development for children and young people aged 12-24 years old who through no fault of their own find themselves homeless, at risk of homelessness or unable to live at home. We have a foundation of building resilience through outdoor education and activities.  

A few other gems for you: 

• Learning and Development – at SSH we extensively invest in the learning and development of our team members so they can become the very best they can be.  

• Cultural Diversity – 48% of SSH team members were born overseas or their parents were. 

• Gender Leadership diversity – females make up 80% of the SSH operational leadership team and 66% of the SSH Board of directors. 

• Motivation – 96% of our staff team strongly believe in the Vision, Mission, and Values of Stepping Stone House. 

• Family – 96% of our staff team strongly agree that Stepping Stone House support and respect family responsibilities outside of work. 

• Career opportunities – 36% of our SSH staff team have been promoted internally. 

To be successful in this role – you will need to be hard working, have a sense of humour, be flexible in your approach, be enthusiastic, resilient and show empathy and respect for the people you work with. You will need to be a self-starter, be honest in your approach and have passion for working with young adults. 

About the Role 

We are seeking a passionate and values‑driven House Coordinator to provide operational leadership and therapeutic oversight of a Semi‑Independent Living Program (SILP) house. 

Reporting to the Area Manager, this role is responsible for ensuring the delivery of high‑quality, trauma‑informed care, supporting young people to build skills, regulate emotions, achieve stability, progress toward permanency, and successfully transition to less intensive supports or independence. 

What you will be doing – Key Responsibilities 

• Provide clear leadership and day‑to‑day management of the SILP house and staff team 

• Provide a safe, inclusive, and supportive environment that feels like home 

• Manage occupancy, house presentation, maintenance, WH&S, budgets, rostering and daily operations 

• Respond to and manage incidents in a timely, trauma‑informed manner 

• Support young people’s placement stability, transitions and step‑down planning in collaboration with Case Managers, Therapeutic Services and stakeholders 

• Ensure compliance with OCG standards, organisational policies, safeguarding and accreditation requirements 

• Build strong relationships with young people, families and community stakeholders while role‑modelling Stepping Stone House values and child‑safe practice 

About You – Selection Criteria   

Essential criteria 

• Degree in Social Work, Psychology or a related discipline (or Diploma with equivalent experience) 

• Minimum 2 years’ experience in residential or OOHC leadership roles 

• Demonstrated experience supporting young people with complex needs 

• Strong understanding of trauma‑informed and therapeutic frameworks 

• Proven ability to supervise, coach and develop staff 

• Sound knowledge of legislative, governance and accreditation requirements 

• Strong communication, problem‑solving and leadership skills 

• Current NSW Working with Children Check & police check

Desirable criteria  

• Experience within Semi‑Independent or Independent Living Programs 

• Financial and rostering management experience 

• Experience working collaboratively with external stakeholders 

Person Specifications: 

• Professionalism and passion for the work and the people 

• Emotional intelligence and maturity  

• Honest, and trustworthy 

• Evidence of collaborative working style and ability to build good working relationships in team 

• Ability to bring fun to the workplace 

• Sense of Humour 

Work with us and you will enjoy:  

• Salary Packaging benefits  

• Parental leave  

• Employee Assistance Program 

• Time off in lieu  

• Training, development and succession planning  

Stepping Stone House is an Equal Opportunities Employer and welcomes applicants who have an Indigenous and / or culturally and linguistically diverse (CALD) background.  

Stepping Stone House provides regular supervision and support for all staff and opportunities for professional development.  Salary, Conditions of employment are based on the Social, Community, Home Care, and Disability Services Award Schads 5. Salary packaging is available.