Head Barista

Summary:

As the Head Barista at our Aldersyde location, you will play a pivotal role in delivering exceptional coffee experiences to our customers. This position is essential for maintaining high standards of quality and service, ensuring that our café remains a welcoming environment. You will lead a team of baristas, oversee daily operations, and contribute to the overall success of our establishment.

Responsibilities:

• Lead and manage the barista team, ensuring high levels of performance and customer service.
• Prepare and serve a variety of coffee beverages and food items to customers.
• Maintain cleanliness and organisation of the café, including equipment and work areas.
• Train and mentor new baristas on coffee preparation techniques and customer service standards.
• Monitor inventory levels and assist in ordering supplies as needed.
• Handle customer inquiries and resolve any issues to ensure a positive experience.
• Implement and uphold health and safety regulations within the café.
• Assist in developing new beverage recipes and promotional offerings.

Qualifications:

• Previous experience as a barista or in a similar role, preferably in a leadership position.
• Strong knowledge of coffee preparation techniques and equipment.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic financial skills for handling cash and processing transactions.
• Flexibility to work various shifts, including weekends and holidays.