Security Engineer – Remote

The Opportunity

The Security Engineer is pivotal in delivering, managing, and supporting security solutions that ensure our customers’ environments are secure, efficient, and resilient. This role combines hands-on implementation, customer enablement, project leadership, and pre-sales expertise. This ensures Infotrust customers receive high-value, strategic security outcomes, tailored to their business needs

Responsibilities

• Assist in the implementation, monitoring, and support of security technologies across customer environments, including SIEM, EDR, Email/Web Security, and Cloud Security tools.
• Support onboarding and integration of log sources, security controls, and endpoint solutions under the guidance of senior engineers.
• Work collaboratively with the PMO and engineering team to contribute to successful delivery of security projects and tasks.
• Respond to customer queries and escalations with professionalism and a focus on accurate, timely resolution.
• Conduct initial troubleshooting, log analysis, and issue investigation across supported platforms.
• Maintain high-quality technical documentation and contribute to service transition artefacts.
• Participate in internal knowledge sharing, security research, and training initiatives.
• Engage with customers in a professional and responsive manner to support ongoing service delivery.
• Escalate complex issues appropriately and contribute to root cause analysis and resolution tracking.
• Stay up to date on security best practices, emerging threats, and vendor technologies relevant to the role.
• Stay abreast of emerging threats, techniques, and technologies to help evolve service offerings and maintain relevance in a fast-changing landscape.

Key Performance Indicators (KPIs)

• Timely and accurate completion of assigned technical tasks and support requests
• Positive customer feedback on responsiveness and service quality
• Reduction in repeated issues through effective documentation and escalation
• Active participation in team meetings, training, and process improvement efforts
• Completion of required documentation to internal QA standards
• Consistent progress toward upskilling and certification milestones

Personal Attributes

• Clear and professional communicator with strong attention to detail
• Eagerness to learn and contribute in a collaborative team environment
• Strong problem-solving mindset and willingness to take ownership of assigned tasks
• Customer-oriented with a focus on delivering quality outcomes
• Adaptable and organised, able to manage competing tasks effectively ❖ Receptive to feedback and committed to continuous improvement

Qualifications

• 1–3 years of experience in Security Engineering or IT Support with a focus on security
• Exposure to:
• SIEM platforms (Splunk, Microsoft Sentinel, Rapid7 InsightDR, CrowdStrike NG-
• SIEM)
• Endpoint protection tools (Microsoft Defender, CrowdStrike)
• Email/Web security platforms
• Log source onboarding and event analysis
• Windows and Linux systems, TCP/IP networking fundamentals
• Understanding of key security concepts, threats, and frameworks (e.g. MITRE ATT&CK, NIST, CIS)
• Experience with basic scripting or automation (e.g. PowerShell, Bash, Python) is an advantage
• Actively working toward industry certifications (e.g. CompTIA Security+, Microsoft Security Fundamentals, Azure/AWS Cloud certs)
• Preferably with experience in Netskope.