Operations Manager
SRG Hospitality | Full-Time | Sydney (Multi-Venue)
This is an operational leadership role — not a desk job.
SRG Hospitality is a growing premium hospitality group operating some of Sydney’s most iconic venues. As we continue to scale, we’re appointing an Operations Manager to take ownership of execution, consistency, and performance across a cluster of venues.
This role exists to protect standards, stabilise performance, and develop Venue Managers — ensuring every venue operates compliantly, commercially, and in line with the SRG brand.
If you’re a hands-on operator who thrives in complexity, knows how to step in when things wobble, and takes pride in disciplined execution, this role will suit you.
The Role
Reporting to the Group General Manager of Operations, you will be responsible for day-to-day operational performance across multiple venues.
Your focus will be on:
- Enforcing group standards (not re-interpreting them)
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- Driving labour efficiency and cost control
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- Maintaining compliance across liquor, gaming, WHS, and Fair Work
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- Coaching and strengthening Venue Managers
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- Intervening early in underperforming venues
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- Providing clear operational insight to head office
This is a visible, floor-led leadership role — you will be present in venues, not managing from afar.
What You’ll Be Accountable For
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Operational consistency: SRG standards executed clearly and consistently across all venues in your cluster
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Financial discipline: Labour deployment, roster optimisation, and COGS control within approved parameters
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Compliance confidence: Liquor & Gaming NSW, Fair Work, WHS, and internal requirements met at all times
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Venue leadership: Building capable, confident Venue Managers through coaching and intervention
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Performance recovery: Stabilising underperforming venues quickly and decisively
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Operational insight: Providing accurate, timely reporting and escalating risks early
What We’re Looking For
You’ll bring:
- Proven experience managing multiple venues or a large, complex hospitality site
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- Strong operational capability across FOH, BOH, and gaming (where applicable)
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- Deep understanding of labour management, rostering, and cost control
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- Working knowledge of the Hospitality Industry Award / Restaurant Industry Award and Fair Work obligations
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- Strong grasp of NSW liquor, gaming, RSA, and incident-management requirements
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- A calm, confident leadership style — comfortable stepping into difficult situations
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- High attention to detail and the discipline to uphold standards under pressure
Qualifications & Requirements
- Current RSA certification
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- Working knowledge of NSW liquor compliance
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- Ability to travel regularly between venues
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- Availability to work nights and weekends as required by operations
Why Join SRG Hospitality?
- Be part of a growing, values-led hospitality group
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- Operate at a portfolio level, not just a single venue
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- Work closely with senior leadership and influence operational outcomes
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- Build a long-term leadership career inside SRG as the group scales
How to Apply
If you’re a commercially minded operator who leads from the floor, holds standards firmly, and knows how to lift performance without losing the human side of hospitality — we’d love to hear from you.
