Service and Community Engagement Lead
Full-time | Perth, WA | Hybrid work available
Space for Life by BGSR is seeking an experienced Service and Community Engagement Lead to support high-quality disability service delivery and strengthen community partnerships.
Reporting directly to the CEO, this role provides hands-on support to frontline teams and oversees 3 Team Leaders and 10+ House Leads. The position plays a key role in service quality, compliance oversight, community engagement, and supporting organisational growth.
Key Responsibilities
• Provide day-to-day guidance and support to service delivery teams to ensure consistent, high-quality, person-centred supports aligned with participant goals and organisational values
• Oversee participant documentation, incident reporting, restrictive practices, and compliance processes to ensure alignment with NDIS Practice Standards, safeguarding requirements, and internal policies
• Build and maintain strong, collaborative relationships with participants, families/guardians, SDA providers, referral agencies, and community partners
• Actively follow up enquiries, support onboarding of new participants, and contribute to service growth, engagement activities, and continuous improvement initiatives
Selection Criteria
Essential
• Minimum 12 months’ experience in disability or community services
• Strong understanding of the NDIS, including service agreements, rosters, and funding utilisation
• Experience supporting frontline teams and maintaining service quality
• Knowledge of behaviours of concern, restrictive practices, and incident reporting
• Strong communication, organisation, and reporting skills
• Knowledge and understanding of business development
• Confidence using CRMs/workforce systems (e.g. ShiftCare) and Microsoft Office
Desirable
• Leadership or coordination experience
• Experience engaging with SDA providers
• Knowledge of PRODA and the SCHADS Award
• Relevant tertiary qualification
Requirements
• Current NDIS Worker Screening Check
• Completion of NDIS Worker Orientation
• Australian working rights
• Class C Driver’s Licence
What We Offer
• Hybrid work arrangements
• Supportive, inclusive team culture
• Opportunities for professional growth and leadership development
• The opportunity to make a meaningful difference in people’s lives
How to Apply
If this role aligns with your experience and passion for community and disability services, we would love to hear from you.
If you would like to discuss the role further, please contact Patrick (CEO) on 0448 027 055
Apply now via Employment Hero.
