Who are we?
The South Australian Tertiary Admissions Centre (SATAC) provides reliable, efficient, and innovative tertiary admissions services for institutions in SA and the NT. Each year, we manage thousands of applications, publish key information for students, and support pathways into higher education. We’re a not-for-profit organisation driven by strong values – Take the Lead, Do the Right Thing, Foster Community, Work as One, and Achieve Excellence.
Our people are central to what we do, and we pride ourselves on offering a supportive, collaborative, and flexible workplace. With a commitment to professional growth, wellbeing, and work-life balance – including flexible work options, the opportunity for a Workcation up to one month per year, and 10 days of Wellbeing Leave in addition to standard leave entitlements – you’ll be joining a team of great people who genuinely care about making a difference.
What is the role on offer?
We’re seeking an experienced Service Delivery & Infrastructure Team Lead to lead SATAC’s service delivery function and infrastructure operations, ensuring reliable, secure, and high‑quality technology services across the organisation.
Reporting to the Chief Information Officer, this role combines people leadership, operational oversight, and hands‑on technical capability. You’ll lead the Service Desk and Infrastructure functions, work closely with internal stakeholders and external vendors, and play a key role in incident management, release planning, and continuous service improvement.
What you’ll be working on:
- Leading and developing the Service Desk team to deliver high‑quality, customer‑focused IT support.
- Driving continuous improvement of service delivery processes, including incident, request, and problem management.
- Implementing and maturing ITIL‑aligned service management practices.
- Overseeing IT infrastructure across servers, networks, operating systems, databases, and cloud platforms.
- Ensuring system availability, performance, reliability, and appropriate licensing.
- Leading infrastructure and cyber security operations, including patching, vulnerability management, and threat monitoring.
- Maintaining disaster recovery and business continuity arrangements, including planning and testing.
- Managing relationships with key external vendors and service providers.
- Participating in release planning, change discussions, and operational forums such as the Release Management Group.
- Supporting application deployment and operational readiness across production and non‑production environments.
- Line managing and supporting cyber security and infrastructure staff, building capability and engagement.
That’s enough about us, let’s talk about you!
You’re a calm, capable, and people‑focused technology leader who thrives on delivering reliable services and supporting teams to do their best work. You balance strong operational discipline with a practical, hands‑on approach and communicate confidently with both technical and non‑technical stakeholders.
You’ll bring:
- Proven experience leading IT operations, service delivery, or technical support teams.
- Strong practical knowledge of IT service management and ITIL‑aligned processes.
- Experience across infrastructure and cyber security operations, including cloud and vendor‑managed environments.
- Hands‑on technical capability, with the confidence to step in when required.
- Experience with application deployment, release management, and operational support.
- Demonstrated experience managing vendors and external service providers.
- Excellent communication, stakeholder engagement, and people leadership skills.
- A proactive, service‑first mindset with a focus on reliability and continuous improvement.
Formal qualifications in Information Technology or a related discipline, or a combination of relevant experience, education, and training, will also be expected.
Please note SATAC requires all employees to have a valid Working with Children Check.
Enjoy an outstanding environment, including:
- A modern, well-equipped office in the CBD – easily accessible by public transport.
- Work from home flexibility to support balance and lifestyle.
- The opportunity to take a Workcation, where you can work from anywhere in the world for up to one month per year.
- 10 days of Wellbeing Leave per year and 17% super.
- A supportive, collaborative team culture where values are lived, not just spoken.
- The chance to contribute to a respected not-for-profit that plays a vital role in education across SA and NT.
If this role sounds like the right fit, please submit a cover letter outlining what makes you the right person for the role, along with your current resume.
For further information, or a copy of the position description please contact satachr@satac.edu.au.
SATAC is proud to be part of the We’re Equal Campaign.
We are committed to equality, inclusion, and respect, and to fostering a safe and welcoming environment for all. We welcome and encourage applications from people of diverse backgrounds and experiences.
