Motor Claim Lodgement @ Solvd
We’re the team that drivers turn to when things go wrong. We make the process smooth, simple, and stress-free. As a Lodgement Consultant, you’ll be the friendly first point of contact, helping kick off the claims journey and making sure everything starts off on the right foot.
What you’ll be doing
- Taking inbound calls and helping drivers lodge accident claims
- Gathering and entering accurate details into our system
- Providing clear, friendly updates to customers and fleet managers
- Working closely with internal teams to keep claims moving
- Helping reduce downtime for vehicles and support drivers through the process
What we’re looking for
- Great customer service skills and a friendly phone manner
- Strong attention to detail
- Comfortable using technology and learning new systems
- A team player who’s organised and reliable
- Keen to learn and grow in a supportive environment
- What matters most is your attitude and communication skills.
- Experience in motor or home insurance is a bonus!
What’s in it for you
- Comprehensive on-the-job training to build your confidence in handling customer enquiries, resolving issues, and navigating our systems and expanding on your insurance skill-set
- A supportive team environment that values learning, collaboration, and growth
- Initial 2-3 week training period on-site, from there we offer a hybrid working model with 1 days per week in our Melbourne CBD office
- Opportunities to develop your career in the insurance industry
- Regular team check-ins, coaching, and ongoing development
- A workplace that values diversity, inclusion, and a positive team culture
- Health and financial wellbeing support, additional leave options, and a range of perks and discounts on everyday essentials
About Us
Solvd Australia partners with some of Australia’s largest insurers and fleet operators and support the entire motor claims journey. This includes claim lodgement, policy interpretation, liability decisions, repairs, replacement vehicles and settlements. Our goal is to create a seamless experience for our clients and their customers.
Solvd Australia is part of the global Allianz Partners network, delivering transparent, simple and intuitive assistance and motor claims management solutions.
Diversity and Inclusion at Solvd Australia
Solvd Australia is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive.
If you require adjustments to the recruitment process or the role to support your application, please let us know, we are here to help.
