About the Role and Team
You will be joining the Insurance Claims Team, a high-performing group responsible for managing end-to-end motor claims on behalf of insurers. The team brings deep expertise in policy interpretation, compliance, liability assessment, and technical claims handling. Our structured claims process spans lodgement, settlement, recovery, and complex claims, ensuring efficient and customer-focused outcomes.
As a Claims Consultant – Motor Insurance, you will manage a portfolio of motor insurance claims, following initial lodgement through to final resolution. This includes assessing liability, coordinating repairs, settling involved parties, and handling complex claims. You will work closely with clients, repairers, assessors, and third parties to deliver a seamless and empathetic claims experience.
This is an excellent opportunity to join a collaborative and professional team that values innovation, continuous improvement, and service excellence in the motor insurance space.
What you’ll do
- Manage end-to-end motor insurance claims, following lodgement through to final settlement
- Assess liability, coordinate repairs, and engage with assessors, investigators, and third parties
- Interpret and apply policy terms accurately to ensure fair and consistent outcomes
- Maintain detailed and compliant claim documentation, including notes, reserves, and correspondence
- Identify and investigate fraud scenarios where applicable
- Communicate clearly and empathetically with customers, keeping them informed throughout the claims process
- Ensure claims are resolved efficiently and meeting service level expectations whilst meeting compliance obligations
- Collaborate with internal teams and external stakeholders to support timely and effective claim resolution
- Contribute to a positive team culture through active participation in meetings, training, and continuous improvement initiatives
About you
- 6 months to 2 years of experience in motor insurance claims, ideally within a technical or complex claims environment
- Strong understanding of motor vehicle repair processes and insurance policy interpretation
- Excellent communication and customer service skills
- Analytical mindset with strong problem-solving capabilities
- High attention to detail and strong organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Familiarity with relevant legislation, codes of practice, and industry standards
- A proactive, team-oriented approach with a commitment to continuous improvement
What’s in It for you
- Flexible working arrangements, including hybrid work options
- Reward and recognition programs, ongoing training, and career development support
- Paid parental leave and additional leave options
- Access to health and financial wellbeing support
- A range of employee perks and discounts on everyday essentials
- A collaborative team environment with regular recognition initiatives
We offer a hybrid working model, with 1 to 2 days per week in our Melbourne CBD office. To support your onboarding, the initial 2 to 3 weeks of training will be delivered fully on-site.
Diversity and Inclusion at Solvd Australia
Solvd Australia is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive.
We welcome applications from individuals of all backgrounds and identities and do not discriminate based on race, religion, ethnicity, national origin, gender identity or expression, sexual orientation, age, marital status, or disability.
We believe that diverse perspectives drive innovation and better outcomes. We actively promote a culture of inclusion where differences are celebrated and everyone has equal access to opportunities. If you require adjustments to the recruitment process or the role to support your application, please let us know, we are here to help.
