Operations Manager – Maintenance & Resolution (Senior Property Manager)

About the Role

• ShareSorted is experiencing rapid growth and expansion across our residential portfolio, and we are building out a high-performance operations team to support this scale.
• We’re searching for a highly experienced Senior Property Manager to join us as a full-time, in-house operator, taking full ownership of maintenance operations and issue resolution across a large and growing portfolio.
• As we continue to expand, this role will play a critical part in maintaining service standards, driving fast job completion, and ensuring occupant issues are resolved quickly and professionally.
• You will be responsible for managing all incoming maintenance through PropertyMe, operating as the central point of control between occupants, contractors, and internal teams.
• This is a hands-on, high-volume role focused on execution, speed, and outcomes. You will be expected to take control, move quickly, and deliver results daily in a fast-scaling environment.

What You’ll Be Doing

• Managing all incoming maintenance jobs via PropertyMe across the portfolio
• Working closely with your dedicated administrative assistant to maintain workflow efficiency
• Triaging, prioritising, and assigning jobs immediately upon receipt
• Driving job completion through constant follow-up with contractors and stakeholders
• Maintaining full visibility over all open jobs and ensuring nothing sits idle
• Chasing contractors, property managers, and suppliers to meet deadlines
• Resolving occupant issues quickly and professionally
• Handling escalations and difficult situations with confidence and professionalism
• Reducing job backlog and improving turnaround times across the portfolio
• Ensuring all jobs are accurately logged, updated, and closed in PropertyMe
• Identifying recurring issues and escalating where required
• Maintaining clear, direct communication with all stakeholders at all times
• Maintaining full end-to-end ownership of all maintenance jobs from initial report through to completion and closure
• Ensuring every job is fully documented in PropertyMe, including clear notes, updates, timestamps, and outcomes
• Uploading and verifying supporting evidence such as photos, contractor reports, and completion records
• Ensuring all communication and actions are recorded accurately to create a complete audit trail Monitoring job progress to ensure no gaps, delays, or undocumented actions
• Maintaining compliance with internal processes and documentation standards across all jobs
• Ensuring all jobs are closed correctly with sufficient detail to support any future dispute or review

What We’re Looking For

• A high-performing Senior Property Manager who thrives under pressure
• Strong experience managing maintenance requests end-to-end
• Proven ability to handle difficult occupants and resolve issues effectively
• Experience working across high-volume property portfolios
• A proactive operator who takes ownership and drives outcomes
• Someone who does not wait, you follow up, push, and close
• Highly organised with strong attention to detail
• Confident communicator across phone and written channels
• Ability to manage multiple priorities without losing control
• Comfortable working in a fast-paced, high-accountability environment

Job Requirements

• Minimum 5+ years’ experience in residential property management
• Current NSW Class 2 Real Estate Licence
• Proven experience managing maintenance in a live portfolio environment
• Strong track record of handling escalations and resolving occupant issues
• Experience working with PropertyMe or similar property management systems
• Ability to manage high job volumes and prioritise effectively
• Strong communication and stakeholder management skills
• Full Australian working rights
• Valid driver’s licence
• Valid driver’s licence and access to a reliable, roadworthy vehicle for work-related travel

Why Join Us

• Salary range: $90,000 – $120,000 + super (depending on experience)
• Work directly with leadership in a high-performance environment
• Take ownership of a critical function within the business
• Be part of a fast-growing property company operating at scale
• You will be provided with a dedicated administrative assistant to handle administrative tasks and support job processing
• Additional administrative support will be provided as required as the business grows
• Opportunity to drive real operational impact across the portfolio
• Long-term growth opportunities as the business continues to expand

Additional Expectations

• Occasional after-hours and weekend availability may be required to manage urgent maintenance issues or escalations
• This is not a constant requirement, but flexibility and ownership are essential

Final Note

• This is not a coordination or low-pressure role
• You will be expected to take full ownership of maintenance and issue resolution
• If you are used to a slower-paced environment, this role will not be suitable

Application Process

Shortlisted candidates will be required to complete a practical task simulating real maintenance and issue scenarios prior to interview.