This role is for engineers currently working in an MSP or multi-client Service Desk environment. If you have supported multiple clients, worked with ticketing systems daily, and handled Level 1-2 escalations in a Managed Services Provider, then read on…
Why Sentrian?
Sentrian is a Brisbane‑based MSP with 30+ years’ experience delivering managed IT services to a diverse East Coast client base. Our 50+ person team works in a hybrid model, with most engineers choosing to be in the office 2–3 days per week to collaborate and share knowledge.
We’re proud to be a certified Great Place to Work for seven consecutive years, and we invest heavily in our people through supported training, paid learning time, and clear technical pathways.
About the role
We’re looking for a Technical Support Engineer with minimum 2 years’ experience working in an MSP or equivalent multi-client support environment to support our Brisbane clients.
Primarily your responsibilities will include:
- Resolve Level 1–2 incidents and service requests
- Manage calls, tickets, monitoring alerts and escalations
- Provide remote and onsite support for client infrastructure
- Work with vendors/third parties when required
- Handle user administration across Microsoft cloud services
This is a pivotal role with direct client connection, so communication skills and curiosity are essential.
Experience you bring:
- Microsoft Office 365 (Entra, Intune, Exchange, SharePoint & Teams).
- Windows desktop and server.
- Ability to use PowerShell commands and basic scripts
- Extensive experience with desktop support including remote support.
- Experience with ConnectWise Manage and Automate is an advantage.
Bonus points for experience with:
- Microsoft Remote Desktop and VPN
- 3CX and Teams Calling
- Microsoft Entra and Duo MFA
- Mikrotik routers
- Ubiquiti Unifi
- Threatlocker
What makes Sentrian different
This isn’t a grind-through-tickets role. You’ll learn across multiple technologies, interact with Level 3 engineers and project teams, and be supported to grow your cloud and automation capability. We want people who enjoy solving problems and enjoy working in a team with likeminded, professional engineers.
Sentrian perks!
Enjoy generous salary packages, paid overtime, social activities, fresh fruit, great coffee, regular office lunches, and a strong work/life balance culture. And we believe you can only deliver exceptional service if you’re up to date on the latest tech so we will pay you to train!
Other benefits include:
• home internet allowance
• mobile phone allowance
• BYOD laptop allowance
• employee recognition programs
• day off on your birthday
• volunteer leave
• flexible work arrangements
• health and fitness subsidies
• employee assistance program
• corporate benefits program
• paid training leave and study resources
Most importantly, you’ll join a team of professionals who support each other, take pride in what they do, and enjoy their work.
Only candidates with current Australian or New Zealand work rights will be considered.
