Contract Management Support Officer

Who We Are 

Since its inception in 1997, the Rural Workforce Agency Victoria (RWAV) has become a significant and successful non-profit organisation based in Victoria, Australia. 

RWAV improves access to quality primary care health services and other health services for rural, regional and First Nations communities across Victoria. We improve health outcomes through effective and customised health workforce solutions that are informed through partnerships, workforce and population health data, and collaboration with communities.  

The Role:

The Contract Management Support Officer plays a vital role within RWAV by ensuring the effective administration and management of contracts. This position is essential for maintaining compliance, optimising contract performance, and supporting the delivery of high-quality services to the community. Based in Melbourne CBD, this permanent, full-time role offers an opportunity to contribute to the organisation’s mission,

Responsibilities:

• Coordinate end-to-end grants and contract administration, ensuring compliance with guidelines and contracts.
• Undertake and support the assessment, administration and delivery of Grants and other support functions that RWAV administers.
• Efficiently maintain data entry and perform all associated administrative functions to ensure that all grants are delivered in accordance with agreed contracts, policies, procedures and time-frames.
• Manage and resolve customer and other stakeholder enquiries and provide guidance on grant processes
• ·Record all client contacts in an accurate and up-to-date fashion on the internal CRM and database systems and monitor and maintain data integrity across systems, e.g.(Salesforce, Xero).
• Support in preparation, payment processing and resolution of Grant payment queries
• ·Assisting with drafting contractual terms and conditions with guidance from the Contracts Manager.
• ·Prepare and analyse program reports, identify trends and provide insights
• ·Be part of the Grant Assessment review panels for appeals and disputes.
• ·Support the Contracts Officer- Grants with maintenance of Grant and Contract mailboxes to set KPIs and benchmarks.
• ·Following up with Grant recipients for outstanding compliance documents as part of RWAV funding requirements.
• · Assist the finance department by entering relevant financial data into Xero accurately and promptly.
• ·Quality improvement, review and development of grant programs
• ·Other duties as directed in accordance with the priorities of RWAV or the activity work plans for funded programs.

Selection Criteria:

• Highly developed administration skills, including the capacity to set goals and manage processes.
• Experience in contract management or administration, preferably within the healthcare or related sectors.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication and interpersonal skills, with a focus on collaboration.
• Proficient level computing skills and experience maintaining data integrity within CRM and financial systems.
• Ability to prepare and analyse reports, identify trends and provide insights’
• Ability to interpret guidelines, policies or contracts and apply them in decision-making.
• Attention to detail and a commitment to maintaining high standards of accuracy.